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Ask Search

by igotaboat / March 5, 2009 3:35 PM PST

For those who are using Norton Internet Security 2009, be advised that Symantec decided to add a Ask Search engine interface to the Internet browser toolbar. It is not a virus or malware. I spent 4 hours trying to figure out how malware had invaded my system and put the Ask Search interface in the Norton toolbar. Symantec tech support didn't even know anything about it, because a tech tried to help me get rid of it, and finally suggested reinstalling the product. There's a bit of an uproar starting in the Symantec Community forums about all this. I'm not sure, but I think that Norton 360 users will see the same thing. Anyway, I wanted to save some people time by letting you know it's part of a valid Symantec update.


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More about this here
by roddy32 / March 5, 2009 8:02 PM PST
In reply to: Ask Search
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It is a valid update to Norton products
by Donna Buenaventura / March 7, 2009 8:32 PM PST
In reply to: Ask Search
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Official Symantec Update
by NoahTE / March 18, 2009 8:55 AM PDT
In reply to: Ask Search
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Unfortunately... it is not what the customers want to see
by Donna Buenaventura / March 18, 2009 6:55 PM PDT

Thanks for this post Noah. I'm sure you've seen a reply by other users:





If Symantec want to prove to its customers or potential customers that they are listening to them, Symantec will not add at all, Ask or any search service on Norton installer.

Norton Safe Search (aka ASK.com search service) is not what the users need as protection. It's misleading users, IMHO.

Norton Safe Web is what the users need. I say, keep Safe Web. Remove Safe Search. Only then users see that Symantec is listening to the users.

Thanks again.

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Ask Safe Search
by igotaboat / March 18, 2009 7:03 PM PDT
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That a long thoughts and worth to read!
by Donna Buenaventura / March 18, 2009 7:19 PM PDT
In reply to: Ask Safe Search

I just spent a time in reading your thoughts and I have to say... Thank you for speaking up and you posted a great stuff.

I hope your post don't get deleted though (because they deleted some PIFTS.exe postings last time and I am not sure anymore what policy they actually have in Norton forums).

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