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General discussion

ASF and ASX Files Will Not Play

by GreenEggsNHam Aug 3, 2004 10:59AM PDT

First the specifics on my computer:

Model: Gateway 500SE
Intel Pentium 4, 1600 MHz, 100MHz external bus
Memory: 768MB physical
Windows XP SP1 (Windows XP 5.1.2600 Service Pack 1)
Intel Intel PRO/100 VE Network Connection, Cable Modem

I've tried many times over the past few months to get these files to play on my computer, and they will not do so, no matter which program with which I associate them. If I uninstall and then re-install Windows Media Player (most current version)it will play them, though only for a very brief while. I can play a few files, then it will stop playing them (this is without restarting the computer). I get the following message:

"Windows Media Player cannot play the file. The file is either corrupt or the Player does not support the format you are trying to play."

And this is the message error number and related info:

0xC00D1199: Cannot play the file

"Windows Media Player cannot play the file. You may encounter this error message for one of the following reasons:

--The file type is not supported by the Player. The following table lists the file types supported by the Player. If the file type you are trying to play is included in this table, then the file may have been encoded by using a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player cannot play the file.

--The file type is supported by the Player, but the file was compressed by using a codec that is not supported by the Player.

--The file type is supported, but you are trying to play it in a way that is not supported by the Player. For example, you may have attempted to drag a DVD file with a .vob extension from a DVD to the Windows Media Player icon. Or you may have attempted to open a .vob file by clicking Open on the File menu.

--You are trying to play one part of a multipart file. Use a newsreader or other program to combine the files, and then try again."

I've followed up on Microsoft's web page and none of the patches work. Any suggestions?

Discussion is locked

2 Posts
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Re: ASF and ASX Files Will Not Play
by r. proffitt Forum moderator Aug 3, 2004 11:14AM PDT
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Re: ASF and ASX Files Will Not Play
by Cursorcowboy Aug 3, 2004 10:23PM PDT
And this is the message error number and related info:

"0xC00D1199": Cannot play the file

Warning: A metafile is a file usually created by a content provider (which an .asx file is) and contains information about other files that instruct a player to play a group of digital media files in a specific order.

1. The two Windows Media series articles, "Windows Media Player Error Code Page" and "Troubleshooting Windows Media Player Error Messages" are two of the main articles covering this subject.

Note: Besides the Index of Common Error ID's list in the above reference, your attention is also invited to the "Error Codes and Messages" table that lists the error codes and messages that can be returned by the Windows Media Rights Manager SDK and by a player application based on the Windows Media Format SDK that works with packaged files. Understanding these errors can help you debug your Windows Media Rights Manager application.

2. The "Windows Media Player" (Click to see an example screenshot) program does not support the playback of every type of media file currently available but does provide support for the most common types [Q316992] and includes sample Skins, Codecs, and sound files. Please access the referenced link above and read the information provided -- and any of its supporting links to verify that media file used are supported and then troubleshoot for error messages that can occur.

3. Windows XP sets the CD audio properties for digital playback by default and the setting in Device Manager for a CD-ROM may suddenly indicate that digital playback is not enabled and may occur even though it was previously enabled. To enable or disable digital playback in Windows Media Player, click Options on the "Tools" (click to see an example screenshot) menu, click the Devices tab, click the CD-ROM drive, click Properties, click the selections wanted for playback, and then click OK twice, which override Device Manager settings [Q283324].

Note: In Windows XP, digital audio playback is enabled by installing a filter driver named Redbook.sys in the CD-ROM device driver stack. This driver emulates audio playback operations by reading the data from the audio CD digitally and sending it to kernel streaming. This works well, but MCI seems to send a PAUSE_AUDIO request between tracks, then sends a seek to reposition the head in the optical drive, and then sends a PLAY_AUDIO command to resume audio. Redbook.sys, when it finishes a previous PLAY_AUDIO command, sets its internal state to "not playing." Then, when the PAUSE_AUDIO request occurs, Redbook.sys does not handle this request because it is not playing audio at the time, and sends it down the remainder of the device stack. When this command is sent down the device stack, some drives (not all) report ABORTED_COMMAND at the ATAPI layer because the drive is not playing audio. This error is automatically (and correctly) retried by the upper layers (Cdrom.sys, in this case) with a one-second pause to allow the drive's firmware to recover from this sort of error. Windows XP believes the ABORTED_COMMAND response to be a very serious error, which should not be reported by drives in normal operation, including getting commands that are invalid at a given point in time. This command is therefore sent six times, with a one-second pause between each, resulting in a five-second delay [Q308928].

4. The "Download Center" may be accessed using this link for downloading available Windows Media Player Bonus Packs.

5. The hardware acceleration setting for audio devices includes a driver that provides hardware acceleration which can be used to speeds up the delivery of digital audio data available for DirectSound Audio applications for testing or to improve the stability of the system.

a. Click Start, Control Panel, Sounds, Speech and Audio Devices, Audio and then under Sound Playback, click the Advanced button.

b. In the Advanced Audio Properties dialog box, click the Performance tab and under Audio Playback, move the Hardware Acceleration slider to the desired setting.

Emulation - forces emulation mode, so audio applications run as though no DirectSound Audio compatible driver is on the system, and no hardware acceleration is provided. Use this setting only if other acceleration settings do not function properly.

Basic - disables hardware acceleration, so applications run as though no hardware acceleration is present. This option is useful if you want to emulate a non-DirectSound-accelerated sound card for testing purposes.

Standard - enables hardware acceleration but disables any vendor-specific properties, so only standard acceleration features are used (the default setting for WinXP).

Full - enables hardware acceleration and all vendor-specific properties, so all acceleration features are available.

c. Depending on the particular sound system and whether the Microsoft DirectX 7.0 or higher is installed, it may be possible to reduce the audio hardware acceleration setting to eliminate a problem with sounds which may be played back at a high speed, pitch, or distortion. Or the fact that the sound operation is so slowly, it cannot be lived with.

(1) Click Start, Run, and type dxdiag and then click OK or simply press Enter.

(2) Click the Sound tab and under DirectX Features, move the Hardware Sound Acceleration Level slider one notch to the left and then click Exit.

6. Supplemental reading:

a. "How to Troubleshoot Wave Sound File Problems in Windows 95, Windows 98, and Windows Millennium Edition (Me) (Q140334)."

b. "Troubleshooting Audio and Video Codecs in Windows 95/98 (Q141801)."

c. "How to Install and Remove Codecs and MCI Devices in Windows (Q142731)."

d. "Cannot Play Back the Video Stream: No Suitable Decompressor Could Be Found (Q156286)."

e. "Troubleshooting Installation from Compact Disc Media (Q174713)."

f. "How to Download and Install DirectX (Q179113)."

g. "No Combination of Filters Could Be Found to Render... (Q195880)."

h. "How to Change the Proxy and Buffer Settings in Windows Media Player (Q257535)."

i. "How to Change Connection Speed Information in Windows Media Player (Q259914)."

j. "How to Configure Proxy Settings in Media Player (Q260023)."

k. "Error Message: Windows Media Player Is Not Configured for the Internet (Q265494)."

l. "How to Troubleshoot Audio and Video Issues in Windows Media Player (Q265523)."

m. "How to Export a Playlist in Windows Media Player (Q268260)."

n. "Windows Media Player 7 Does Not Recognize a Connection to the Internet (Q272487)."

o. "Windows Media Player 7 Installation Error Message (Q272633)."

p. "Disable AutoUpgrade with Windows Media Player (Q278960)."

q. "Display the Volume Icon in the Notification Area in WIndows XP (Q279435)."

r. "Audio CDs Do Not Play Automatically When You Insert Them (Q306504)."

s. "Problems Streaming Content with the Windows Media Player (Q307650)."

t. "Windows Media Player Cannot Play CD-ROM with Both Audio and Data Tracks (Q307911)."

u. "A Program May Quit Unexpectedly When You Use Non-Microsoft Codecs on Windows XP-Based Computers (Q31668Cool."

v. "Error Message: Windows Media Player Error C00D10B3 - Unable to Access the Network (Q317101)."
Note: This article describes a registry tweek which makes WMP think it's on-line when it's not.

w. "How to Turn Off the Processing of HTML Scripts That Are Contained in Windows Media Files (Q320944)."
Note: Some programs use embedded script commands to deliver synchronized multimedia presentations, advertising, and DRM license acquisition which can be turned off and on.

7. Is a "Graphic Equalizer" used? (click to see an example screenshot)

Note: On the left are ten sliders for some (that screen shot is an example only) which correspond to ten divisions of the audio spectrum. Moving the leftmost slider up increases the power of the lowest frequencies, moving it down reduces them. Similarly, the rightmost slider controls the upper tenth of the spectrum (the highest frequencies). To the immediate right of the sliders are two buttons which turns a graphic equalizer on or off. The bottom button toggles through several presets that are based on popular styles of music. For example, the Jazz preset will boost the middle frequencies more than the Acoustic setting. If you make changes in the Custom preset, those changes will be saved for the next time you use the Player. To the right of those two buttons is a final horizontal slider that allows you to adjust the stereo balance. Moving it to the left increases the apparent volume of the left channel and to the right increases the right volume.

8. Do the external speakers have "volume controls"?

a. Consider that the impedance of the speakers used are such that the sound card does not have enough driving power and a set with different OHMage is necessary .

b. Otherwise, I'm sure there is a setting somewhere which causes the volume control applet in the Tasktray to take on its default settings. Please read the Microsoft Developer Network (MSDN) article, Q140334 above).

Note: In the Playback box, click the playback device wanted in the Preferred Device list. Set the Volume level (mine is just under the words Playback -- if I click that button).

9. Secure Audio Path (SAP) is a feature of Windows Millennium Edition and Windows XP and is an improvement to the "Digital Rights Management" (DRM) model. In the current digital rights management model (used by Microsoft and all other DRM systems on the market today), when packaged digital music is played, the encrypted content passes to the DRM client component. The DRM client component verifies that the player and the component developed with the Microsoft Windows Media Format Software Development Kit (SDK) are valid. If they are valid, the DRM client component decrypts the content and sends it to the player, which then sends it to the audio components. At this point, the decrypted music is available to applications and plug-ins that can intercept the music, leaving it susceptible to tampering. The content is then passed to other system components until it reaches the sound card and is played.
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