I had similar with Sprint years ago. Every hour on the hour all connections dropped. It wasn't my gear, phone or settings. Another Sprint user came over, same thing. It was Sprint.
As to getting help, it will likely be Verizon that will have to fix this.
I finally dropped Comcast, because of the horrible service and even worse customer care. The last customer care representative actually called me ignorant for asking about my ETF! Plus now I will save over $170 a month. I'm lucky because I live in a great area with Verizon Wireless service, because it is strong, dependable and there isn't a lot of people that live near me. Those area is mainly full of retirement apartments, which the residents tend to only use voice services.
((Note: I'm not going to leave Verizon for T-Mobile, because what good are slightly better data speeds in (Some areas), if I can't even get a signal?))
I am having an issue, because both my tablet (Samsung Tab E) and my mobile phone (Google Pixel XL) have their Hotspot connections dropped, after I use a lot of data. See after I use a lot of data, even though I haven't used up my Hotspot data allowance, my Hotspot connection will be turned off. So I then have to keep turning it back on. I normally use up my 15GB's allowance on my tablet and then the turn to the 15GB's on my phone.
1: Does anyone understand why this is happening and how to fix it? Is there an app for this?
2: Is there an app or setting that actually forces a device to remain on the 4G LTE part of the network? I know there is a lot of apps that claim to and there is the whole "*#*#4636#*#*" feature on our phones, that at least used to work. I don't want to abuse my ser, because I only trust Verizon to work in all places here in Tennessee and throughout the country of the USA.
So can someone let help me?