General discussion

Apps not working on Samsung - VUDU / Weather Bug / AP News

Sep 20, 2019 9:25AM PDT

I am extremely disappointed with some of my Samsung smart devices and would really appreciate some help from Samsung to address this matter. The main reason we all invest in Smart devices in to benefit from having (part of) our digital life available in our devices through the internet (IoT), and most of it is only possible through apps. If those apps stop working for any reason the smart device will lose its purpose and can no longer be considered a smart one.

Samsung TV - Model UN75MU6070FXZA

The VUDU app no longer connects in my Samsung TV. The problem is not with VUDU since it works just fine in any other device we have. I keep getting the error message "unable to request light device, check your internet connection or try again later." I have shut down (pulled the plug) and restarted my TV multiple times, switched the internet connection between wireless and wired back and forth, but nothing worked. I was not able to remove the app (to install again) because the TV does not allow to delete its native apps. Have been using other streaming services to rent new movies but I mainly use VUDU to access my digital library and purchases made through UV, Movies Anywhere, iTunes, Fandango NOW, etc. 

Samsung Refrigerator - Model RF28HMELBSR

The Weather Bug app stopped working several months ago. I thought it would be a temporary problem but it has never been resolved even after reseting the family hub multiple times. When I open the app it closes after a few seconds and displays the message "Server Disconnected Please connect a little later"

The AP News app is no longer displaying the latest news. Instead, there is a static message informing the content is no longer available through the app but users can still access the AP News content through their website. At least there is a message stating that it is no longer available so no one would mistake it for a bug or problem. Still, very disappointed because I used to use it multiple times a day. Any plans to replace it with another News app?

Can SAMSUNG at least comment on each of these issues?

Post was last edited on September 20, 2019 9:26 AM PDT

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Comments
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Be aware
Sep 20, 2019 10:06AM PDT

That the Samsung reps make rare appearances here. If you need an answer soon, try samsung.com and 800SAMSUNG.

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Got it.
Sep 20, 2019 10:46AM PDT

Thank you. In fact I posted the same content in the SAMSUNG community. Hope to hear from them soon. I just wanted to make sure other people having the same issues may be able to comment here in case they've already heard from Samsung or have a solution for the problems listed.

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The fastest answer I know of
Sep 20, 2019 11:16AM PDT

Is the 800SAMSUNG line. However some folk dislike the answer there for many reasons. Either they want to post the answer on their Facebook or didn't get the answer they liked.

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no luck
Sep 25, 2019 12:36PM PDT

samsung is no help... i have same fridge... they say download new apps... no clue how to do that... called 7 times and one tech came out... are we just out of luck with our fancy smart refrigerator???

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3rd party apps
Sep 22, 2019 8:17AM PDT

Just to keep in mind, each app that you mentioned above are not Samsung developed apps, have you tried to contact the developers of these apps?

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contact developer?
Sep 25, 2019 12:39PM PDT

How would l contact the developer for AP news or weather bug? And if I could, how would l download app on my smart refrigerator?

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In some countries this would be good enough
Sep 25, 2019 4:22PM PDT

To get a full refund. Many of my colleagues have sat back and wondered how this would play out after a few years as the maker has sold the thing and the app makers are not making any money past the initial sale.

Hope you are in the EU where you can use the product failure as means to get a refund and go get something else.

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