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Apple Customer Service Response

I recently made an appointment at the SO CALLED "GENIUS BAR" in the Apple Store because the Apple Mail Client on my MacBook Pro refused to send mail from wireless networks at hotels when I travel, even if there was not a firewall present. The so called" Genius" apple employee proceeded to delete my mail settings and my mail server settings, at which point, it became apparent that he did not know what he was doing. I told him to stop deleting everything until he could explain what he was doing. He then told me that Apple allows only 15 minutes for each repair and that time had expired and that I should "Have a nice day" Not only was this person poorly trained, he did not like the suggestion that he didn't know how to fix the problem, which he couldn't do.

The is it that Apple gets away with calling low paid retail employees "geniuses?" I have had it with the arrogance and incompetence that comes with Apple's (lack of) customer support. These post-pubesent computer science drop outs who could not get an actual job in a computer company are trained to be arrogant and to invalidate your warranty. You can expect them to tell you to reinstall everything which makes the defective computer or buggy software YOUR PROBLEM or to simply by a new computer as yours is out of warranty.

While sitting at the so called "Genius Bar", I saw two people come in with broken iphones. They were told that the problem was not covered by warranty and that Apple would happily sell them a refurbished, older generation iphone at the same price as a new one costs.

It turns out that Apple has known about the inability of Apple Mail to send mail from hotels and other locations as their are bugs in the ourbound mail server management of Apple mail. Another Apple employee believes it is a source code probelm but said that Apple support employees are not allowed to work on source code problems (Its probably beyond most of them). Turns out that thousands of people can not send mail and have posted the problem across the user support forums but apple as FAILED TO FIX these MAJOR BUGS as their engineers are too busy designing new ipads and iphone antennas. (You don't expect your new phone to make phone calls now, do you?)

All of the technology and finance journals love to report on Apple's new products but they never check back to see if these products actually work. Apple repeatedly FAILS TO FIX THEIR OWN BUGS. Apple will not even take responsibility for their own bugs. Steve Jobs is one helluva shepherd. When are apple's customers going to stop acting like sheep?

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