Mac Applications forum


Apple customer service

We own several apple products and they all work great most of the time, howerver when there are problems and we need to call Apple customer service it is a serious pain to get the issue resolved. When I call the first thing I am asked is "first and last name" and next I am asked "serial number." There is no "How are you today or How can I help you" It seems very disrespectful and I really am not interested in memorizing the apple serial number on my device. Those numbers are long and it is rediculous that they wont just use your name. For the most part the issues have been logging into apple id accounts and itunes problems. I would say serial numbers have nothing to do with it. Apple needs to take care of and respect their customers more. Not try to force apple care down their throats so they can keep trying to take more money out of your pockets. If I buy their products I deserve a little respect. Im not trying to scam them out of a few dollars. It seems that is how Im treated when I contact them. They need to ask "How can I help you"

Discussion is locked
You are posting a reply to: Apple customer service
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Apple customer service
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.