For Macs or any iOS Device, I believe your only options are the Genius Bar (at a local Apple Store), Express Lane, or a phone call at 800-APL-CARE (800-275-2273). The only one you can contact by email is iTunes, here. Hope this helps you out.
does anyone have an email address for apple,there are times when i would like to contact them without having to phone,thanks in advance

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