the mistake with the Web site that is already broken and have provided no support whatsoever, then that is what you should expect for your clients. Might as well back up and download everything and switch over to a new host.
After 3 years as an Aplus Hosting customer and placing many of our web design/development clients with them, their recent update has created brutal failures. Prior to this update, all was fine.
Now at DAY 3 OF NO HELP or SUPPORT - lots of boilerplate answers that do not resolve anything.
Since the update:
1) we have PHP issues
2) server path issues which breaks the CMS
3) CMS save/page load times have increased from 5-10 seconds to 1-3 minutes - often incomplete.
4) FTP upload times of simple/small files have increased from under 10 seconds to 2-3 minutes - often incomplete.
Now Aplus plans to update several of our client CMS sites at the end of the month. This same update will break the function of each site.
Having worked with many hosts over the years, I realize there are issues when migrating to new servers. But this is the worst case. Problems that break the site's functions and no help. Do we wait and see if Aplus will correct the problems their update has caused or start moving sites away?