AOL Using Broadband

your post, and also read your other post here;
http://reviews.cnet.com/5208-6638-0.html?forumID=15&threadID=157977&messageID=1753060

You have a wireless Linksys router as well as a Comcast high speed modem internet connection?

Also, do you still have the phone line connected to your computer with AOL's DUN, (dialup network connection)?

It seems that there is a confusion of settings here; I assume the modem is conected to the wireless router and you have a wireless network card installed on the computer. But this is too technical for me.

But I still think disconnecting the phone line from the computer is the first step to try.

Mark

Yes I have a wireless Linksys router as well as comcast high speed modem for internet connection. I have a built in wireless card on my laptop as this is the computer I am trying to get AOL to work on.

I have no phone line connected to my laptop. I have a desktop computer in the family room with a highspeed modem along with the wireless Linksys router.

How can I check to see what I have in AOL's Dialup Network connection.

Yes, my modem is connected to the wireless router and I have a wireless network card built into the laptop. Everything works fine on the desktop computer which is using the Broadband setup but my laptop is not working correctly.

Can you help me? What can I do to check to make sure my settings are correct?

Thank you so much,

Sorry for my ignorance but I find this very confusing. It seems that you are trying to network a laptop to a desktop PC. Is that right?

Only in your first post you said; ''just set up my AOL using Broadband Comcast High Speed internet but whenever my phone rings and I pick it up to answer the call I get knocked off AOL. Does this make sense? I am not using a dial-up mode I am using Broadband high speed internet''

So I thought your problem was that when the telephone rang, your broadband connection to AOL stopped.

Can you clarify the situation. Does your broadband connection to AOL on the desktop PC stop when the phone rings?

Or are you having trouble networking your desktop PC to your laptop?

If it is the telephone ringing problem, do you by any chance use portable phones that are wirelessly connected to a base unit somewhere else in your home? If so, I seem to remember that some portable wireless phones work at a similar or the same frequency as wireless internet connections, and if you are using the Linksys wireless router to share the desktop PC's internet connection with the laptop, that interference may cause problems.

Mark

I know this is very confusing for me. I have a desktop computer and a laptop. The desktop computer has the modem connected to it and the router is connected to the modem. My laptop has a wireless card built into it. Everythings works fine on the desktop and my laptop except for AOL on my laptop. The desktop is working just fine with my broadband connection to AOL. I can answer my cell phone with no problem. My broadband connection to AOL works fine on my laptop except when I get a phone call on my cell (mobile) phone, then my connection gets dropped when I answer the call.

This is crazy. My laptop is brand new from DELL. My desktop is about 2 years old.

It sounds like the signal from your cell phone is interfering with your WiFi signal. WiFi 802.11b and 802.11g operate on the 2.4GHz band, and some cell and cordless phones run in that range. If you check your laptop, cell phone, etc, you'll find a notice that in complaince with Part 15 of the FCC rules, the device is subject to interference by other devices. Basically this is just a part of technology. Now, there is a possible solution! Usually interference will only occur on a couple of the channels, not all of them. Thus, I'd suggest consulting your owner's manual (if you can't find it, let us know the model number) for your Linksys wireless router for instructions on how to change the frequency. Just cycle through one-by-one and see if you can find one that does not cause you to lose the signal when you're on the phone. Here in the US you have 11 options, and in Europe it's lucky number 13.

Hope this helps,
John

John, please could you give me the instructions on how to change the frequency. Here is my model number to my Linksys wireless router:

WRT54GS (Wireless-G 2.4 GHz 802.11g)

I am hoping this helps solve my problem as I get calls all the time on my cell while I am working on my laptop. This is such a nuisance that I keep getting knocked off.

Thank you so very much!

Kathy

The same thing is happening when I pick up a phone call on my cordless house phone. Is this the same frequency problem as the cell phone issue?

The old 'standard' frequency for cordless phones was 900MHz, but most of the newer ones operate on the 2.4GHz frequency, which is, unfortunately, the same as the WiFi 802.11b/g standards. Basically, your cell phone, cordless phone, and microwave can all interfere with your WiFi signal. You can try moving one away from the other, or try changing channels as follows:

* Launch your browser.
* Type http://192.168.1.1 into the address bar and press enter.
* You should be prompted to login. The default is leave the username blank and type in ''admin'' (without the quotation marks) for the password.
* Select ''Setup'' from the options along the top. (Should be what it opened to.)
* Look about half-way down and you'll see ''Channel'' followed by a drop-down box.
* One-by-one, test each channel...select it, close out of settings, start browsing the web, then try using your cell and cordless phones and lok for a little luck.

Hope this helps,
John


P.S. Your cordless phone should also have the ability to change channels, depending on the model, though you won't be so lucky with your cell phone.