Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

AOL mail using Chrome Browser

Jun 22, 2012 11:36PM PDT

For some reason, I can no longer access my aol mail when using Chrome - I can sign-in to my Aol account, but when I click on "mail" I get an error that says "BLERK! ERROR 1 Authentication Problem. I am able to access mail with all other browsers. I have no other issues with my aol acct. I have tried all of to AOL's suggestions to no avail. This was happening with my desktop XP - I now have Windows 7 and the issue is still there.

Discussion is locked

- Collapse -
Answer
Do you mean
Jun 23, 2012 6:26AM PDT

you have two different computers and this is happening on both?

If so, it looks like a Chrome problem. Perhaps a recent Chrome update?

Mark

- Collapse -
Aol mail with Chrome
Jun 24, 2012 12:21AM PDT

I have a laptop and a desktop - same error message on both...this started probably 4-5 months ago, so if it was due to a "Chrome update" I wouldn't have any idea which one it was at this point...wonder if it is possible to download an earlier version of Chrome and, if so, how to do it? TKS!

- Collapse -
I'm not sure about downgrading
Jun 24, 2012 4:35AM PDT

but I see from Google that this has happened before.

Have a look at http://productforums.google.com/forum/#!topic/chrome/F10VPqExRCI and the different attempted options there.

A couple I noticed was Chrome's Incognito mode, and flushing the browser's history, cookies and TIF files.

See if that works on just one of your systems, (as a test).

Mark

- Collapse -
Answer
Seems simple to solve.
Jun 23, 2012 6:44AM PDT

Try the other browsers. Today we have Firefox, Seamonkey, Opera, IE, and others.

Given the choices today, why would anyone get stuck?
Bob

- Collapse -
Answer
Browsers forum: AOL mail using Chrome Browser
Oct 31, 2012 4:42AM PDT

Are you using hughes net for a connection?

- Collapse -
Aol Mail with Chrome
Nov 6, 2012 12:08AM PST

No, I am not using Hughes net

- Collapse -
Do other browsers work?
Nov 6, 2012 12:22AM PST

It's well known that some sites don't work with all browsers. This may upset folk that are new to this area.
Bob