While I'm comfortable with IP settings I find folk are struggling with that. This camera, just like the others still requires the folk to know something about their network. And then you run into a firewall or other issue.
-> Most of the support is never about the camera.
For the new tenvis ip cameras, there are no more port forwarding and ddns settings, only 3 steps to install:
1. connect to the router,
2. seach the camera,
3. remotely view through our serial number(PC, android, iPhone)
1. mega pixels
4. Ir cut
5. night vision
tips: you can keep the new tenvis free if the reviews is provided in public.