Clearly, you need to connect with another SDrive user who can copy those photos and send them or post them online for you to download. Go to the link below. Move your mouse pointer over the word "SUPPORT" near the top top right side of the page. A submenu appears. Click on one of the submenu choices such as Facebook, for example. This should lead to a Seagate page where you may be able to connect with other SDrive users. Good luck!