11 total posts
I have been using them
I started using startlogic as the host for our 4-H group. The service department has been very courteous and helpful. However, they do not support what I need. I need an interactive calendar and they do not have one. You cannot just upload your images. You must first obtain the URL and store the pic somewhere like photobucket. You are very limited on what your site looks like with the builder they have and that was the one area where service could not help me. There are no tools to wrap text around your images, change page layout, etc. They do support sites built from FrontPage. Bottom line, there has got to be a better place for someone like me, who is not "in the know" to have a site built. They are nice, but at the moment they are completely down and when you try to access my domain name, it says it doesn't exist at all. So I will be looking for another host before my 30 day guarantee is up in a couple of weeks. Best of luck to you.
Not to bad, if you know what you are doing
I have been using StartLogic for some time, and in the beginning there were some outages but nothing really big or long. Max a day if I remember.
The maintenance interface is vDeck. If I were completely novice about building web pages I would probably not go for StartLogic at first, or actually paid web host at all. They have got some software bundled(forums, portal system, and some other ''goodies'')
The bottom line is that if you know what you are doing (using ftp, managing DB's and generaly have worked on web pages before) they will work just fine, for the price they are not bad on their service. They have a good online support help desk and phone service ain't bad to.
Never use them! Wors' support ever!
My page has 15k and it takes 5 seconds to load. Tested it on my other server and takes 1 sec. To ftp is hell. And we're talking about a virtual private server. CPU - 99% all of the time. Never goes lower. My footer now says: " If you want your website to go this low chose Startlogic"
- it will always have this line.
Support: There's no support, you're talking with robots giving you the same reply, "post a ticket" and the waiting is very long.
Stay away from Startlogic !
The worst service we have ever seen. Server is down frequently. Help line is a joke, hours of elevator music without a real person and it took weeks to get an email response. BBB already removed them from rec list due to too many complaints. The funny thing is that all the good reviews are from the site sponsored by Startlogic to make customers like us fall into the trap. If you look hard through the web, you will find thousands of complaints from so many unhappy customers... Be careful!
Negative Experience ... use caution
Beware of this company. The customer service and technical support is very poor. Search for complaints on them, and check the Phoenix Better Business Bureau. I wish I had before doing business with them. This is for real ... no joke.
They've gotten worse if that's possible
I transferred my site over about a year ago when my Canadian hosting company raised their prices. Everything went very smoothly, and I was up and running in less than 48 hours. This time We started on a Friday afternoon to transfer a client's site and realized on the following Wednesday that the site was still on the former company's servers. When I contacted sales and then tech support they told me it was our job to go into THEIR Registrar and change the name server information. When I said that no one had told us this and if I hadn't called we'd have gone down when we shut down the other account, their response was: "Then you would have learned you had to do it." Wow! They are a bit cheaper, but not worth the hassle. I didn't mention having to spend about 6 hours in their chat window and on the phone nursing the whole initial process along. (Should I have suspected something was wrong when their tech support guy, Samson, didn't know what I was talking about when I asked how Delilah was?).
Startlogic, BBB, unauthorized withdrawl on our credit card
angry customer of startlogic, 04th 2009f May, 2009
we are very very disgusted with this company, startlogic. We signed up for a 2 year web site, but after a couple months our product failed, and so the web site was useless and unused. At the end of 2 years they billed us $185. dollars and charged it through our credit card without letting us know. No email, no notification at all. The web site they charged us for has been dead for a year and a half! We did not authroize them to go into our credit card and take money for another 2 year contract. This is fraud. This is not acceptable buisness practice and we are very shocked and disgusted with startlogic. We will be talking to the Better buisness breureau, BBB tomorrow and everyday for the next 2 years or until these charges are reversed. We phoned startlogic today, but they would not give us any options to cancel. angry customer of startlogic This is not acceptable buisness practice and we are very angry. We will be talking to the Better buisness breureau, BBB until these charges are reversed. We phoned startlogic today, but they would not give us any options to cancel. angry customer of startlogic This is not acceptable buisness practice and we are very angry. We will be talking to the Better buisness breureau, BBB tomorrow and everyday for the next 2 years or until these charges are reversed. We phoned startlogic today, but they would not give us any options to cancel. angry customer of startlogic
Always getting the runaround
I have trouble getting adequate support from these cats. I use several servers and while startlogic has a lot of great features, they simply lack in the area of support. I get excuses instead of results.
They say I have unlimited bandwidth and server space but when i tried to use it they sent me a violation email and threatened to shut me down.
They said I had to use youtube.com to store videos and 50mgs.com to store music files. BAsically all they permit is small companies who dont take up space.
Also the mail service for my websites do not get the capability to change their own email passwords. Thats a burden placed on me.
This company has near 50,000 websites under its belt, you thinks they would have this feature on lockdown like bluehost.com.
I would find another host. I've had problem after problem from being charged for items without notification to changes in prices when the contract stated that buying it a certain price would not change.
Not very customer friendly either. Staff are unprofessional when dealing with professional. I believe they are too young to have much experience in dealing with the public and have had very little training in working with the public.
I'm in the process of changing all my client accounts to another hosting site.