This particular thread is not the location where you will get the most help.. Instead, click on the main forum link below, then click on the "Start a New Thread" button in the upper right and post your question Please remember to give ALL information regarding your system and follow the red "Note" at the top of the page which says:
Note: If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Hope this helps.