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anyone have Sony VGC-830G? What about Sony tech support

I'm thinking of purchasing this one. It also comes with Sony 17" monitor SVM HS 74 P/S.
Can anyone tell me what their experience has been with either of these?

Also, Sony insists that if I buy this computer from their website that in the first year they guarantee they will come out and fix it. Has anyone had experience with this? Do they make you hang on tech-support several times or do they really make the housecall after one time with tech support?

Also, do they speak English at the tech support center?

Thank you.

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