It seems that only the maker can fix this. Better contact them.
By the way, you forgot to tell what software "this software" is. That makes it impossible, even for the members that would now to fix this in their software, to tell how to do it in yours.
We use this software for our heating system to load credit to the card. We entered the PIN code 3 times and PUK code incorrectly and the system was locked. We need help to run the software. The device serial number 4B93CFC and device name is chipdrive micro 120V4.3A.
Thank you in advance for your support.
E-mail address removed to protect member against spam bots.