To Whom It May Concern:
I'm writing to you to ask for your help. In May of 2013 (to be exact 7 months ago) I bought a brand new dell laptop from your website. It has not worked to my satisfaction ever since I have owned it. It keeps freezing up and when I perform a diagnostics test it states the hard drive has failed. To date, I have had 7 hard drives failed, this includes the hard drive initially sent with the computer. Two of these hard drives only lasted 5 days. Each time I have called the technical support team-all they tell me is that all they can do is replace the hard drive since that's what the diagnostics test shows is wrong. I have asked repeatedly to have the computer replaced. I have had this case escalated. But yet again the technicians and escalation team both state all they can replace is the hard drive. My most recent encounter with your company was when my hard drive failed in November. My hard drive and motherboard were replaced on December 4th, however after the technician left I realized that the speakers did not work . I called dell back and spoke to their technician. I sent emails with availability times to the escalation team. They attempted to call me Wednesday night December 4th, however no one has attempted to contact me since then. On the night of December 8th my hard drive failed. After multiple phone calls and emails-I finally heard from the escalation team. They told me all they can do is replace the hard drive since that's what the diagnostics states. I finally got him to agree to escalate the call to their corporate concern department? I will hopefully hear from them by Thursday or Friday but I'm not holding my breath. I would welcome any and all feedback!!

Chowhound
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