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Question

Any ideas why my laptop keeps freezing? More info inside

Computer: ASUSTek Q524UQ 2-in-1 Laptop/Tablet
-Purchased in early August, 2016

Specs:

Intel i7-6500U Dual Core 2.5GHz Processor

NVIDIA GeForce 940MX - 2GB

2TB HDD @ 5400 RPM

12GB DDR4 SDRAM @ 2133 MHz

NOTICE:

I would consider myself a decently experienced and knowledgeable computer owner. I keep drivers up-to-date and I actually monitor the health of my hard drives. I have a kickass cooling pad for my laptop so it doesn't overheat too easily. I also have an anti-virus called Webroot Secure, which people have told me is a very powerful anti-virus that sometimes blocks too much. My laptop only freezes after a while of playing games.

HOWEVER, I check task manager every now and then just to make sure that...

1) My hard drive isn't overworking itself
- My hard drive usually holds at 100% during boot up

2) My CPU isn't breaking a sweat
- I have never seen my CPU work above 60%

3) I'm not using too much RAM
- I have never used more than 75% of my RAM

What I want to know is why my laptop freezes up every now and then. I was thinking of installing a type of software that monitors my internal temperatures as well as CPU usage, RAM usage, and hard drive usage.

Stuff I am CERTAIN about:

1) My GPU isn't acting up
- I actually fixed a freezing problem by updating the drivers

2) Not a virus or any other type of malware
- Webroot Secure is a juggernaut

I'm fairly certain my OS is NOT corrupted. My hard drive is not running out of space, I actually created a restore point a few days ago and ran ChkDsk and then Defragmented my hard drive. Since it will probably be the only time I do this, I won't have to worry about my hard drive getting damaged by defragging. I also use 2 applications to monitor the health of my storage devices called SpeedFan (which is free FYI) and HD Tune. I know my hard drive is working at full functionality.

This started in late August. Does anyone have any suggestions?

My laptop: ASUS Q524UQ BBI7T14 Specs - CNET

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All Answers

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Answer
It's in warranty.

In reply to: Any ideas why my laptop keeps freezing? More info inside

This means you let the maker fix, replace or refund if they can't cure it.

Post was last edited on September 18, 2016 12:55 PM PDT

Collapse -
Answer
Sounds like heat

In reply to: Any ideas why my laptop keeps freezing? More info inside

As a test get a can of compressed air and blow the vents out.

If your cooling pad has a fan that's blowing up and your laptop exhaust fan is blowing down the two fans are fighting each other.

As a test put the machine on a hard surface.

Collapse -
At around 6 weeks...

In reply to: Sounds like heat

I don't suspect clogged vents. I'm with Bob on the warranty.
Dafydd.

Collapse -
Neither do I

In reply to: At around 6 weeks...

But it's a cheap thing to try before going through the warranty hassle.

Collapse -
Answer
Just A Thought About Webroot Secure

In reply to: Any ideas why my laptop keeps freezing? More info inside

As you mentioned, Webroot can be a little "over-zealous" in its scanning actions I've hear of others that had problems with it. It's not a bad program but some computers just don't run it well. If you've got another antimalware program running real-time, it might be causing the glitch because of conflicts in the two programs scanning files at the same time. Only run one. So, first, make sure that Windows Defender is disabled and see how things goes. If you've already got Defender disabled, try temporarily uninstalling Webroot and turn on Windows Defender. See if it fixes the issue.

Hope this helps.

Grif

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