Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Any feedback on buying a big TV online from Datavision?

Sep 19, 2007 5:38AM PDT

The folks at Datavision.com (as linked from CNET) are offering the Samsung LN-T4665F for $2199, and the new LN-T4671F for $2499. Cost for three-day shipping is minimal, and five-year, in-home warranties are about $300. Bottom line - given the considerable cost savings (I haven't found cheaper prices anywhere on factory new models), is there a "buyer beware" warning out there? I could go to BB or CC and pay $400-800 more, but if any of you folks have had a positive on-line buying experience, seems to me like that's the way to go. Looking for all your experienced opinions on this...thanks

Discussion is locked

- Collapse -
Always find sources of customer feedback ratings to verify
Sep 19, 2007 6:08AM PDT

you are dealing with some solid firm, not an unknown entity. Folks vary as to their favorite, but I haven't found the shopping sources (including cnet's) to be very valuable as they are often just posting a summary of the vendors supposed policies.

Not the only good source, but I usually find ResellerRatings to have solid, objective feedback. Less discerning places let "loaded" "ballot box stuffing" entries, perhaps by employees to give false impressions. Look for such tip offs as grouped, almost identical language posts in a short time span.

Even quite good merchants, some of whom I have done business with over the years, get some upset negative feedback. Read those entries closely to what the disappointment was.

I highly recommend verifying the seller has an actual brick & mortar store with a time history. Yes, brand new sellers start without any feedback. They have to earn it. I'm leery of no track record when others do have it.

Datavision has little ResellerRatings experience, but what is there looks like a typical bait & switch scammer. They won't ship until you switch from the low ball advertised price to another "upgraded" item with fat profit margin for them, or alternatively, the same item but with inflated cost accessories & warranties.

There are good companies out there, so don't even touch bad ones with a ten foot pole. Why ask for trouble.

Yes, I haven't heard of all good companies. Some come highly attached to specialized shopping sites, such as just specializing in "reviewing" big screen plasmas, etc. Then, reliance had to be tied to those sites where the vendors have "earned" the attachment. Not necessarily bogus.

Another detail to check about is whether the seller is an authorized dealer for the brand. Know that. Yes, some unauthorized guys are fed merchandise out the back door of a dealer trying to make slaes quotas. Unauthorized dealers may or may not send you goods that get the factory warranty or are banned from it. Get to know the difference.

Refurbs or "B-stock" are other categories one should have a proper understanding of. Know what you intent to buy. If refurbed, was it refurbed by the maker & with full or short warranty attached to it.

Actual scratch & dent is one thing, new high tech stuff is expensive & fragile. A makeshift refurb of an item that has already proven to be a problem - involved a fairly high degree of risk to buy. Don't ignore real risk.

As always - your call. Unfortunately this c/net that I love & use so much has a shopping feature that does not seem to be highly selective. There seems to be both wheat & chaff included with it. Is c/net standing behind all those such merchants because of the shopping link? I think not. Always do some independent verifying. Ha, it's only your money.

Happy hunting.

- Collapse -
Thanks, Bill...good counsel
Sep 19, 2007 7:36AM PDT

I went to the site you wrote about, and the reviews are not that encouraging for Datavision. I was a bit surprised, given the 5-star rating shown here on the CNET site. On the other hand, I find it's usually human nature to rate something only when you're dissatisfied...therefore positive cutomer experiences are often not captured. I took your advice and called the place...got an air-breathing, english-speaking voice on the other end. He confirmed these are factory new models, not refurbs. I'll think about this some more before making the call.
Any other feedback out there?

- Collapse -
I like lots of feedback data. I realize pleasing everyone
Sep 19, 2007 7:54AM PDT

is impossible & that I am more highly inclined to get a gripe/whine off my chest.

I like seeing the Amazon & eBay vendors with thousands of transactions & an approval rating over 90%. Those dudes are busy, busy, busy & yet doing about the best possible practical job.

In the long run, you can't get much higher feedback if you were giving the stuff away.

- Collapse -
A FEW BRICK AND MORTER STORES, WITH VERY GOOD REPUTATIONS...
Sep 19, 2007 1:00PM PDT

EAST COAST:
J & R MUSIC/COMPUTERS
B + H PHOTO
CRUTCHFIELDS
TWEETER ETC.

LEFT COAST:
VANN'S OF MONTANA
ONE CALL
VISUAL APEX

THESE STORES ARE SOME THE BEST RE-SELLERS. They all have phone/mail order if you're shakey about just putting your creit card on the net. Doing a phone order also lets you speak real personel.

There are other fine stores, but maybe less accessible nation-wide.

I've shopped these seven stores without any issues or complaints.

Best to all who shop on the net. Always be aware of you who you're dealing with. And do some research; it'll save you many possible headaches.

BEST to all.

Riverledge.

- Collapse -
Add Fullcompas Systems to A list. John
Sep 19, 2008 7:22AM PDT
- Collapse -
Trusted sellers
Feb 3, 2009 11:15PM PST

Pretty much, stick to this list. Personally, I only order from Vanns and Crutchfield.

- Collapse -
Buying TV from Projector EXpo
Sep 19, 2008 6:53AM PDT

Unfortunately I haven't purchased a TV from Datavision. I had the same situation with purchasing a Samsung LN52A650 from Projector Expo. If you have seen some lowball prices from these guys DON'T BUY from them. It's been almost 3 weeks since I purchased my TV from them and after numerous phone calls I was told it would be there in a few weeks and then they hung up on me. They were all rude and only interested in selling you "accessories"

- Collapse -
Horrible Customer Service!
Oct 20, 2008 7:34AM PDT

I purchased a TV from Projector Expo 6 weeks ago (still waiting). I went to the website to see about the status of things, where there was a message saying "please call". The messages before that always said "in progress". By the way, all you get is "in progress" when trying to track your order. So, I called and was told "that department isn't here now, please call on Sunday." Called on Sunday and was told, "I don't know if I can help you, it IS Sunday after all." To which I told him that I was TOLD to call on Sunday after 9am. He said "hold on." After a few minutes he connected me to someone else. "Oh, yeah. Your TV arrived broken. It'll be another 3 weeks." Just like that! No "very sorry to inform you"...no offer to make things right with me, just a flat, intolerable statement. No one should have to wait 9 weeks for a TV to be delivered. Where is the customer service? When the problem arrived, I should have gotten a phone call from the company with an apology and some offer to make things better...hundred bucks off, gift certificate, whatever. But, I had to ring them to find out why there was a delay, never got an apology, and I had to ask them for some type of compensation. What is going on? I'm really disgusted. I cancelled the order, needless to say. Maybe it's the facelessness of the internet that promotes poor customer service? Just a theory....

- Collapse -
People are always looking for the lowest price...
Oct 21, 2008 3:56AM PDT

...and not thinking about anything else. That's the biggest problem with buying online IMO. It cracks me up how many online shoppers assume that they won't necessarily run into trouble by shopping grey market or patronizing a merchant who's listing the item @ $500 less than a known quality seller. Personally, I like saving money but I'll pay more for the peace of mind that I'm dealing with a known entity who cares about customer service. Caveat emptor, I suppose.

- Collapse -
Run....away from Datavision
Feb 3, 2009 2:30PM PST

Bottom line, don't do it. Have you spoken to these people on the phone? I have. It's like dumb and dumber on steroids. Sometimes the best prices online will take you into a world of hurt.