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Any Advices about organising mails

I work in customer service field for a company. I do get lot of mails every day which I need to answer and file carefully. I spend lot of my time in searching for the old mails for reviewing. I recently read about an email management tool on the HR forum and gave it a go. Mail Manager from Oasys-software looks pretty good but I've never heard of these people. I would feel a whole lot better knowing that others had tried it and recommended before I part with money.

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Free - Outlook Express / Tools / Message Rules

In reply to: Any Advices about organising mails

Built into your computer is Outlook Express (not perfect, many deride it, but it works)
Under Tools / Options you can configure it to have any mail from John Smith (for example) automatically go into a folder named Prospects, or any mail with the subject line reading Order to be put into a folder named New Orders, in addition, this mail can be forwarded to someone else AND you can have an auto reply thanking them for their order, etc.

Not perfect, but free and it does what you want it to do.

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Re: Any Advices about organising mails

In reply to: Any Advices about organising mails

You don't mention what email-program you use.

Personally, I find that the folder mechanism of MS Outlook has all I need for organising send and received mails. But there is more indeed. Google's gmail (and some other email-programs) organize mails in 'threads'. So if you feel you would benefit from this program, you'd better use it.
I've looked at their site, and to me it looks good.

And of course, it's not your money, but the companies money. That might make a difference. Any IT-dept I know would spend $189 without a blink, provided the software meets their standards. After all, it's an Outlook plug-in, and they are supposed to have rules on corporate software like MS Office. But if they do agree, they will even install and support it for you, if it's an IT-staff meeting minimal standards for IT-staffs.

Hope this helps.


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