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antivirus system pro

by Indy2452us / November 28, 2009 12:50 PM PST

Picked up the antivirus system pro on my main computer. Won't let me go to avg or deliete it. How can i remove the virus?

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Boned
by im_davy / November 29, 2009 2:23 AM PST
In reply to: antivirus system pro

You're probably hosed but I've gotten it off of a few computers already. The first thing you need to do is figure out what processes are running AV Pro and stop those processes in the task manager. They could be anything so you just have to write them all down and go to another computer and look them up one by one. If there is a windows process taking up 40%+ of your processor that's most likely the culprit. Once you kill the processes and they all stay stopped, download SuperAntiSpyware from their website and run it. If it won't load then you didn't kill the processes, also very carefully look through services however I haven't needed to do that step so you probably are good. Also if you put Stinger.exe, a download from Norton that's a stand alone AV Scanner and it's free, you can put that on the computer and run it after you kill those nasty procs. This has worked about 4 out of 5 times for me. The 5th time the computer's windows installation was so corrupt I had to reformat and start over, (I work in IT that's why I've done so many). Be super careful killing processes. Look for obvious things like xbabsysguard.exe and very random things like adikengtai123345433.exe, stupid stuff like that. You won't always be that lucky but get those first and like I said google the rest. I know I said the same thing 5 times in this post but that's your best bet, you will never be able to run anything without killing the procs first, but again put stinger on a flash drive or cd and try to run it too, maybe it will even work before killing the processes, sometimes it can do what you need but it isn't fool proof.

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Please Try This...
by Grif Thomas Forum moderator / December 1, 2009 7:57 AM PST
In reply to: antivirus system pro

Because a number of the newest trojans won't let you download certain removal tools on the infected computer, please follow the steps below:

On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode.. I use the sites below to download the installer file and the manual updater:

Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

How To Start In 'Safe Mode'

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well. After installing and updating SuperAntispyware, run another full system scan and delete everything it finds as well. As before, you may need to rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/

SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html
____________

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
_____________________

You could also try running the AVG scan from Safe Mode as well.

Hope this helps.

Grif

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Finally got it
by Indy2452us / December 1, 2009 9:33 AM PST
In reply to: Please Try This...

Let me do a system restore. Thanks

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I Would Still Perform The Scans Mentioned..
by Grif Thomas Forum moderator / December 1, 2009 11:44 PM PST
In reply to: Finally got it

The System Restore may have brought you back to some type or "normalcy" BUT the infection may not be gone.. Install the programs I mentioned, update them, then run a full system scan with them both.. Delete anything found.

Hope this helps.

Grif

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thumbdrive or CD?
by jeff_windows_team / December 2, 2009 6:46 AM PST
In reply to: Finally got it

Not sure if it makes a difference, but in the past when I tried to get rid of this same virus on my computer I tried loading Mbytes from a thumbdrive. It didn't work but it was time to test the Windows 7 RC so I loaded that over Vista.

My Dad got this virus last week and I burned Malwarebytes onto a CD and ran it that way and it worked without a hitch.

Cheers

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