1. Call the seller and ask for a fix.
2. Call Samsung and ask for a fix. (It's 1800SAMSUNG here.)
If no one can fix it, consider returning it.
Bob
I decided to try the WMN5090 Samsung motorized wall mount along with my newer UN46D6300 LED TV. I am able to control the wall mount from my remote except for the tilt function and of lesser importance it does not return to home position when powered off.
A menu pops up when I press the arrow keys but there is no up and down option when I press the up and down keys, only side to side. I doubt there is anything wrong with the wall mount itself and am guessing there is a software compatability issue with the newer TV.
Any suggestions?

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