Samsung forum

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Another Samsung with White Dots

by grandma777 / May 10, 2012 6:31 AM PDT

I have a Samsung TV.....Model #HL-S6187W. My Samsung ticket # 5103374658. I called Samsung several months ago when the white dots first started appearing and they told me they were unaware of the white dot problem and blew me off. Since then, more have developed; a lot more; thousands of white dots. I called Samsung again and they still refuse to help me. They want me to pay for a service call and any parts because the TV is out of warrantly. I purchased TV in June 2007. I have been reading all kinds of complaints about the same white dot issue and Samsung has helped. I dont understand why they wont help me.

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I still need help from Samsung
by grandma777 / May 11, 2012 2:38 AM PDT

No response from Samsung. Does anyone know how I can get them to respond to my issue here? Please...........

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There is that top post. Here's the link.
by R. Proffitt Forum moderator / May 11, 2012 2:58 AM PDT
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already tried
by grandma777 / May 11, 2012 12:42 PM PDT

I tried that yesterday. Still no response from Samsung. Guess they just dont help people anymore.

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Little late.
by R. Proffitt Forum moderator / May 12, 2012 8:25 AM PDT
In reply to: already tried

Try again Monday?

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