I purchased a Samsung 51" 3D smart TV in December 2011 for $1518 including a 24 months extended warranty and the extended warranty expired in Dec-2014. We had no issues until Feb-2015, when we were watching the TV, suddenly the picture disappeared leaving only the sound. We tried to change the channel, in case there was an issue with the station which we were watching, but still had no picture. Then, we decided to switch OFF and ON the TV using the remote, but this time we lost both the sound and the picture altogether. Since then, we have not been able to use the TV, however the red power light on the TV was still on.
We made a service call to the Samsung service centre in Vermont, Victoria and explained, what happened. A service technician came and almost immediately inspected the TV's front panel with a light on his mobile phone and advised us, that there was an internal small "spider" crack on the TV. We were astonished to hear about the crack as we have never seen this crack before, until the TV stopped working.
Two days later, we were advised by the Samsung service centre according to the technician's report, the crack was caused by a physically induced damage and the standard Consumer Protection Policy cannot be applied on this unit.
I wrote to the Samsung Head office, in detail about what happened and took several pictures of the TV to prove that it was not caused by any physical damage.
After three weeks of persistent phone calls and emails to the head office. They decided to send another technician for a 2nd review. However, 2 days later I was advised, that their technicians are well trained and a 2nd review is not necessary and they still believe that it was caused by physical damage and warranty cannot be applied and they still stand by their original technician's report.
I categorically deny that, it was caused by any physical damage. I was shocked to hear, that I couldn't get further support from Samsung to fix the issue and became helpless as I have paid more than $1500 for the TV and my family has been without a TV since 3 weeks ago.

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