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Rant

Another Gmail (Ahhoiii) New Look error

by busybody Dec 5, 2011 3:18PM PST

The new look is fancy and dandy but the problem is that i cannot choose encoding when i download multiple files from an Email.
For most users it may be not an issue since their received attachment named in English, but for the rest of the international user it do matter.
When i download a zipped file, all the file names in the zip file are killed, turn to symbols such as "a_____23.doc".
Yes, i cleared my cache, Yes i disabled addons, Yes i surf on latest Chrome version derivative (Comodo ver 15), Yes its replicable in Firefox too).
what next? try prayer?

Discussion is locked

7 Posts
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Not exactly sure what you mean.
by MarkFlax Forum moderator Dec 5, 2011 7:53PM PST

Hi busybody.

I'm not exactly sure what you mean.

We don't 'download' files from an email. If an email has attachments we "Save" them to the hard disk. They are already downloaded to the computer from the email server.

What do you mean by "Encoding"? A file is a file. It is what it is so where does encoding come in?

If an email has a zipped file I will save the file to my Desktop, (a good place for temporary storage), scan it with my anti-virus scanner, then if that comes up clear I will extract the files. Where does that fail for you?

If a zipped file is 'killed' then I assume the anti-virus scanner found a virus and quarantined the file.

Mark

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more info
by busybody Dec 5, 2011 9:28PM PST

I use web interface (access through browser) so my messages including attachment are on Gmail servers.I suspect this is an issue of users of that use web access and of users that use email client (Outlook...)File names can be in many languages, my file names are not in English. To properly compress and decompress files in Zip, you need "File name encoding". This is very important for non English text.In the old days, and to some extent today Web pages in non English language had to be properly identified by the browser or you get gibberish, If today you encounter this problem, you need to manually do language encoding the settings in the browser.The issue if important for file names handling. Most systems were designed to be English only, ASCII code is in English if i am not mistaken, so you need to enlarge encoding by additional support and now this support is not working in Gmail when i download attachment (again, i am not using email client, i use web access).

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little correction
by busybody Dec 5, 2011 11:29PM PST

The issue i am talking about is affecting users that access Gmail on Web and not Outlook or any other email client.

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I will have to pass on this
by MarkFlax Forum moderator Dec 6, 2011 3:57AM PST

I'm still not sure of the issue.

I accept that with web mail when an email is displayed which has an attachment, then when you click on the attachment it may still be on the web mail server and so has to be downloaded. But that is just a minor differene from email client software like Outlook, Thunderbird, etc.

The problem with language would be the same, whether web based mail or email client software and I still don't understand the problem. Just download the attachment, save it to your hard drive, scan it with your anti-virus, (anti-virus scanners do not scan browser email file attachments), then unzip it from there.

Since I am confused about this I have to pass, and I hope someone else here understands your problem better.

Good luck.

Mark

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Explanation number three
by busybody Dec 6, 2011 5:27AM PST

Imagine that you receive an email with many word files. All the word files got names in non Latin language. You access Gmail through Web interface. You decide to download all the files in one peace. You know that Gmail will Zip them and offer you to download one zip file. But there is a problem. Zip needs to know in what language are those file names so that he will properly encode the names. You choose the language and hit download.

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You bet.
by r. proffitt Forum moderator Dec 6, 2011 4:07AM PST

As I exchange docs with other folk in countries the lesson is simple. Keep the filenames simple or else.

This is not a google bug.
Bob

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and that means?
by busybody Dec 6, 2011 5:29AM PST

I am not trying to educate the world. I get files from people for various reasons: work or university. I don't got the time to the nerve to educate strangers on recommended email practices.
In previous Gmail look, it all work fine and now its broken. Is it too much to ask?

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