That's all the tech support does in India "Open the case and we will run through the checklist." That's why I tell people to stay away from dell products.(Of course they don't listen and soon regret it.)
http://ihatedell.net
A work colleague just told me this. His mother purchased a Dell notebook a few months ago and it would not start this morning. She rang Dell CS number and was answered by a person with Indian accent. He was talking fast and hard to understand. After a few minutes, he told the lady to get a screw driver and ?open the case and see if we can work things out?.
What is Dell thinking?

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