Where's the first question?
There is an ongoing discussion with what looks to be a failed Mad dog dvd/cdrw drive. The owner appears to be in denial about it, but do read that discussion to see what to try.
Here's the discussion so you can save yourself from the same dialogue.
Having problems with both CDRW and DVD. Windows sees the drives in "My Computer" but is having problem reading data or even recognizing that a CD is in the drive.
Was trying to Burn a CD today and got a message that an error was received from the "Output Device" (the CDRW) with the suggestion to check that the drive is installed. Does this mean to check the cables like I saw recommended in another post? I would think that if a cable is loose or disconnected that the drive wouldn't even be recognized. I was able to reboot once and the drive recognized data on a CD but would not burn a CD.
Will also do some housecleaning inside . Thanks