I follow their instructions. If they can't be followed then why not have it done by them?

Now there are forums that document or discuss firmware upgrades but here's the deal. All of them leave you by the side of the road if the device gets bricked. Well they try but nothing beats me having the device and files in hand to do this for my clients.

For example I used to send out instructions or chat about it over the phone but firmware updates can be so treacherous that if it's not as easy as clicking the "Update Now" button I want to do it for them.