Samsung is a world wide company but just like others you need the phone number in your country. I can't guess what countries are in play as I begin to read and then see it's a mess.
In short, warranties may not cross borders and moving products across borders is going to be very risky. As to refunds, that's always been between you and the folk that took your money. I've yet to write a check to Sam, Sony or such. I did however buy a tablet from Google (a google nexus!) so that's one of the more rare direct purchases we see today.
I doubt anyone will assure you that any contact will get you somewhere. This sounds like you should just go legal. Get your lawyer or in the USA we use small claims court.
Bob
Disgusted at a Samsung dealer attitude!
I really hope there is someone from Samsung Customer Service who monitors this page
American Fridge freezer RSGFUBP Serial SN B13143CS300017A
6 months after a hidden fault is discovered the dealer offers LESS that 50% of the purchase price on an already agreed Samsung warranty return!
Samsung Europe has a big problem, something that could easily destroy its reputation
I purchased an American fridge freezer from a local supplier, I paid €1450 for it. It developed a huge crack around the main inner lining. The local dealer returned it Samsung after months of excuses. The dealers then send me an email telling me Samsung have accepted the warranty claim and he can offer to refund me €1300 of the original cost because he had to cover transport back to samsung! By this time I had already been and purchased another Samsung fridge freezer. We visited to store to collect the payment reluctantly. On arrival we were told we could only take ex-display store goods to the valve of €1300! We were disgusted. We purchased this fridge freezer here in France so our problems are only multiplied. However I did get to speak to customer services who confirmed Samsung were going to refund, as the fridge freezer was in fact faulty, this payment was made directly to the to the supplier. The supplier has been refunded his stock price (yes and he has even insulated my intelligence by furnishing me with a copy). Today I receive notification that he will refund only €668...why?a breakdown was included, €24.50 to collect from my home to his shop, and a whopping €152.88 for shipping and "messages" to and from Samsung...he has then added other charges of €98.02!
Come on Samsung, get your dealer network sorted out...people like this should not be allowed to resell your products. I can see no other choice but to have to take this to court, being english and retired to france it is a huge problem, I had really hoped that by buying samsung I would get some decent customer service. Please prove to me that I can still have faith in your products
Maybe someone can give me a method of contact that will get me somewhere other than an automated telephone system

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