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Amcrest ProHD Camera Serious Security Issue

Hi,

This Post is violating my company reputation and this post is fake.

so we request to remove this post from the forum.

We will very grateful to you if you do this for us.

Regards

Amcrest Family

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Hi there jacomstaurt0789

thanks for joining us in the CNET forums.

Can you please help me out here as I'm a bit confused as to what your request is, do you want us to remove your post here?

Please clarify, it would help me out.

Thank you!
-Lee

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Lee, It Looks Like They're Referring To The Discussion.....
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Hi there Lee

Thanks for your reply,

Here We're talking about the below URL,
https://www.cnet.com/forums/discussions/amcrest-prohd-camera-serious-security-issue/

As this problem was there on our older cameras.

We have already solved the problem mention in this post.

So we highly requesting you to remove this post from this forum.

It's badly affecting our business.

We will very grateful to you if you do this for us.

You are our last hope.

Regards

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Hi there,

Thanks for clarifying your request. I reviewed the discussion thread in question and unfortunately, unless the post is a violation of our forum usage policy I cannot remove it and in this case it is not.

Your claim in your first post stating: "This Post is violating my company reputation and this post is fake." As Grif pointed out above this is a bit odd considering that in that discussion thread, your customer support rep has responded in the discussion stating that there was a problem with your cameras, here is the post by your rep:

"We are aware of this issue and wanted to reassure you that this type or error only occurs with used cameras where the previous user has not disassociated the camera from their existing cloud account. " The rest of the post can be found here:
https://www.cnet.com/forums/post/0ba8d8b3-e0fe-4a9e-a7bb-0f69dd0d0856/

While I cannot remove that thread, my recommendation to you and your company is to make good on the problem and reply to that discussion thread with an update on the current status of products to let people and your current customers know that the problems have been addressed. Maybe even possibly tell them where they can exchange their older cameras for newer ones or whatever your company's protocol maybe. It's all up to you.

By your company posting there with a good will statement and doing good on making up for something that went wrong with your product, it will reflect highly on how you take care your customers.

IMHO all companies big or small will always encounter problems with the products, and the best way to recoup from something that went wrong is to be upfront and transparent, and make good on what went wrong, not hide the problem.

I hope you understand and respect our position of not removing that thread. I am sorry for the problems your cameras encountered in the past, I'm glad to see that you guys fixed the problem.

Respectfully,
-Lee

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