If it's "Amazon software" (that's what you say), you should ask Amazon why it doesn't run on this 5 year old TV (from 2011, we're in 2016 now).
If it's Samsung software (which you say it isn't, but just in case) please provide details such as the exact model number of the TV, the app you use to view movies and the version of that app.
Kees
WHY is my very expensive 2011 Samsung TV NOT allowing me to play Amazon Streaming Videos? WHY is it just a FEW models? And why was that NOT revealed by Samsung?
I spent over 1,200 on a Samsung LED HD SMART TV: UN46800.
It was a present for my husband. He is retired medical government. He likes to watch movies.
The ONLY way we can watch movies is to link a cable from laptop to TV. The picture is grainy, the computer keeps turning off. It's a mess.
I have tried everything possible, no luck.
FIX IT Samsung, or admit to being withholding. This TV went on sale right before Christmas, great price for what was 'wowed' as the best of the best.
It is not. I cannot afford to buy another TV. I want to watch Amazon movies, and NOT buy a Fire Stick, Rokku, etc.
Do the right thing. Send me a solution.
Thank you.
Alex Howard

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic