Smart Home & Appliances forum

Question

Amazon Music Storage Subscriptions

Seems like Amazon is retiring both their free and paid Music Storage subscription plans.
You can find some details here - https://www.amazon.com/gp/help/customer/display.html?nodeId=201379330 and here - https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=201420290. It doesn't seem all that clear as to what is going to happen to all of that music I've already uploaded, and I'm looking for better clarification if anyone has any details on this. Currently I'm paying the $24.99 subscription to be able to upload and store more than 250,000 songs in the amazon cloud and also to stream to my multiple Echo devices. I've pretty much uploaded my entire (extensive) music library to Amazon, and don't want to lose the ability to play this stuff on my Echo devices. Any suggestions or clarifications would be most appreciated

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Amazon Music Storage Subscriptions
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Amazon Music Storage Subscriptions
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Time to call amazon help.

In reply to: Amazon Music Storage Subscriptions

But I feel the need to repeat that we can't count of cloud storage. Your issue/question reinforces that we must keep backups of what we can't lose.

Collapse -
Answer
Not Going Away for Existing Subscribers

In reply to: Amazon Music Storage Subscriptions

The Amazon page you cited (https://www.amazon.com/gp/help/customer/display.html?nodeId=201379330) makes it pretty crystal clear that the cloud subscription will continue to be supported for $25/year. No NEW subscriptions will be accepted. But you can continue to use and renew your existing subscription.

That will mean that the 2 services I use the most, Amazon cloud music storage and Zune, will both no longer be actively serving new customers (Zune hasn't been "supported" for a few years now), but will still be providing me with outstanding music functionality. Ironic.

Collapse -
After 4/30/2018, you can't renew memberships

In reply to: Not Going Away for Existing Subscribers

According to the page linked:
- As of April 30, 2018, storage plans can no longer be renewed.
- While your membership is active, you can continue to upload music.
After your subscription expires:
- There is no option to restart your subscription.
- Additional music can’t be uploaded.

So you will not be able to renew your subscription after 4/30/2018, so no one will be able to upload for at most a year after that date. There is a 'keep my songs' button, which *may* allow you to keep your existing songs up there, but it is unclear for how long.

Collapse -
The top post. What value is that collection?

In reply to: After 4/30/2018, you can't renew memberships

At even 10 cents a title they have 25,000 dollars in their collection. It sure seems like it's worth backup to local storage.

Collapse -
I clicked "keep my songs" and they were removed

In reply to: After 4/30/2018, you can't renew memberships

"badbob001" was prescient in saying that if you click "keep my songs," you MAY be able to keep your uploaded songs.

I clicked "keep my songs" before the expiration of my subscription, but was no longer able to play the uploaded songs after the subscription expired.

Has this happened to anyone else? Are there people who clicked "keep my songs" and WERE able to play them after expiration?

Collapse -
Has this happened? Yes.

In reply to: I clicked "keep my songs" and they were removed

It's well known that we only lose what we don't backup. If it's in the cloud ONLY then the risk of loss is higher, not lower.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.