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Resolved Question

Am i the only one who complained for the ATIV Smart PC Pro?

by Dec 3, 2012 4:05AM PST

I bought the Samsung ATIV PC Pro last week and i have been surprise because i wasn't able to find the keyboard dock inside the box.

All the pictures of the Smart pc on the samsung website are with that keyboard. So i called and i complained. The guy told me : Samsung never sold a "tablet" with a keyboard. I said : so!? this is a pc without a keyboard. So i want mine.

He transferred me to the SamsungCanadaParts.com and they were unable to find the pc even with my part number. He said he will call me back.

I am probably going to get a refund at the futureshop. It's a beautiful machine but at that price (1300$), i deserve to have a keyboard dock for free.

What do you think about it?

Discussion is locked

LeRoadWarrior has chosen the best answer to their question. View answer
5 Posts
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Best Answer

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Re: Am i the only one who complained for the ATIV Smart PC P
by Samsung staff Dec 3, 2012 6:42AM PST

Hi LeRoadWarrior,

I'll just say this: in the US, we have different builds; some with keyboard docks and some without. Apparently, a good number of retailers aren't stocking the the docks just yet by themselves. So if you want a keyboard dock, buy an ATIV with one.

HD Tech

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thanks Samsung_HD_Tech
by LeRoadWarrior Dec 4, 2012 11:48AM PST

Thanks but in Quebec Canada, they didn't know it was coming with a keyboard dock. i love the machine but i didn't like the service i got with Samsung. I have to choose between the refund and buying the keyboard online with http://www.samsungcanadaparts.com/?model=UNDEFINED

so much trouble Sad

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a little number
by LeRoadWarrior Dec 5, 2012 2:16AM PST

i went to bestbuy today after i got refund by futureshop. They have the ativ pc pro like i bought but they also have one with the keyboard dock. The number of the one without is xe700t1a-a02ca and the one with the keyboard dock is xe700t1a-a01ca a little number made the difference.

But i got so much little trouble on the phone with Samsung Canada that i need to think about buying it again. 1324$ for that beautiful machine is a you must think about it.

Thanks.

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That machine is a very nice Core i5 with everything.
by r. proffitt Forum moderator Dec 5, 2012 5:26AM PST

It seems to be a very capable machine and the price seems comparable to machines in its class without a high premium for the new docking and such.

If you want to get something a little less maybe some UltraBook?
Bob

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Answer
I see it at link.
by Forum moderator Dec 3, 2012 4:36AM PST
Back to Samsung forum

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