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Am I living in crazy backwards World?

by Aslan186 / January 30, 2007 1:32 AM PST

I am very confused. So I got Vista last night, and I was expecting to have to wrestle through all kinds of challenges based on what you have been saying in your pod cast. and it was the smoothest install I have ever gone through. It took less than 30 minutes to complete and came right up problem free, and my machine is not ancient, but is by no means the latest and greatest. I had a lot of doubts going into the upgrade, but have been pleasantly surprised with what I have discovered so far. Meanwhile, my Mac that I use at work has recently started to have all kinds of ?issues? everything from intense slow downs to outright system crashes. I have to reset my machine at least once a day. I was really excited when I started this job and found out I was going to be getting a Mac because I had always wanted to use one, but it has turned out to be by far the worst machine I have owned in the past five years. Is just me, am I just that unlucky that the system I want to use keeps crashing when it is supposed the more stable one, and the one I have mixed feelings about performs better than expected? what is going on?

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Do you have to do your own tech support at work?
by Ravensblood / January 30, 2007 2:06 AM PST

You shouldn't be having those problems, so I would suggest having the mac looked at. It could be bad directories (fix with Diskwarrior) or worst case a mysteriously messed up system. If you don't want to figure out what the problem is, the easiest solution is an "Archive and Install" which will replace your system with a fresh one, while leaving your user files intact. A few applications that have critical features stores in the system folder may need to be re-installed (Photoshop and printer/mouse/tablet drivers), but that should leave you good to go.

The old system will still be available for finding lost files (not booting) at your HD/Previous Systems.

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I appriciate your input but...
by Aslan186 / January 30, 2007 3:26 AM PST

All that is way beyond my understanding. The IT guy at work says that the Mac that am using is out of date (Power PC) and I am probably going to get a new one in the next couple of months. But, my understanding is that the Mac that I have is only a year and half old. I even took it upon myself to go to the local apple store and try to talk with their "gurus", but you have to schedule an appointment and the queue is like two days. I realize that i am probably an exception to the rule, but what I don't understand is if a Mac is supposed to be so much more user friendly than a PC why is it so stinking hard to fix if there is a problem? Even if I were willing to take my Mac into the Apple store, which I am of course not going to go through that effort, My understanding is that all they would do is just take it and send if off for like two weeks. If I have a problem with my PC I just reinstall the software or worse case the OS itself and it is back up and running in a couple of hours, but with a mac it is Multi week ordeal. Isn't there an easier way? The point is In essance what I am trying to say is why isn't there a better infastructure for dealing with Mac problems?

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PowerPC isnt out of date
by Alegoo92 / January 30, 2007 3:40 AM PST

First off, it sounds like the IT guy was just lazy, because PowerPC macs are still being sold from Apple right now. My iMac G5 that I bought in May works perfectly, so you may want to take the issue up with Apple anyway, not IT.

Alex

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First off,
by Ravensblood / January 31, 2007 12:22 AM PST

you said:
"If I have a problem with my PC I just reinstall the software or worse case the OS itself and it is back up and running in a couple of hours, "

That's exactly what I told you to do. You stick in the OSX install cd, click install, the computer restarts, you click through the install agreements , choose your HD, click options and choose "archive and install". that will give you a clean system while not deleting any of your personal files or apps. Literally 30-40 minutes of time.

Diskwarrior, the program I mentioned, is a 1 trick pony, but a powerful one. it repairs and replaces your file directory, which can be a cause of many problems. You just boot fro the cd, press "run", and it does the rest. very simple. usually about 10 minutes.

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As Dr. Phil would say "Be pro-active"
by DaveTheBA-QA / January 31, 2007 2:57 AM PST

At home, I own a Titanium Powebook from 2002 that's running the latest version of MacOS X and it's never had a problem.

My household also has a G4 iMac and a G5 iMac. All three are PowerPC machines. I've had a problem with the G4 iMac, but all I had to do is exactly what roninphotognyc told you to do.

Sounds like your IT person is either lazy or not very knowledgable. Either way, take roninphotognyc advice.

Next, take the time to learn the system. You said "If I have a problem with my PC I just reinstall the software or worse case the OS itself..." You apparently learned how to do trouble-shooting within a Windows environment, learn to do trouble-shooting within a Mac environment.

I use Windows, HP-UX, Linux, and OS X every day. If I waited for the Help IT folks to come resolve my problem, I'd never get anything done. There are great resources out there, and Google can help you find an answer to just about any problem. (assuming it's phrased appropriately)

Good luck.

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