Samsung forum


Am having wifi issues with my new phone

by Adoublez1991 / September 29, 2015 7:56 AM PDT

I have recently have made the leap of faith from iPhones and purchased an android phone, i used to have an iphone 6 and now i have switched samsung galaxy s6 edge plus.

After i started using the phone back home i started emmidiatly having a problem. Every 10-15 mnts; the internet would stop working all togather, even though i would still be connected to the network with full coverage (strong signal). I would then have to disconnect and reconnect again for the internet to start working. In addition if am using an app like skype; this would occure more frequently making it ever more frustrating.

I should note that this never used to happen with my iphone nor is it happening with the other laptops , phones, tablets or tv connected to the same network.

What should i do?

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All Answers

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Always call those bugs in.
by R. Proffitt Forum moderator / September 29, 2015 8:02 AM PDT

And try this. Turn off bluetooth in the phone.

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How do i do that
by Adoublez1991 / September 29, 2015 10:25 AM PDT

How do i call the issue in. Also; that would only help on the long term with the future phones or software updates. I was kind off hoping there would be something i could do now

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Oh my!
by R. Proffitt Forum moderator / September 29, 2015 10:50 AM PDT
In reply to: How do i do that

Are you reporting that Samsung docs don't cover how to turn Bluetooth on and off?
That's terrible. As to the call, in the USA it's 1800SAMSUNG.

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