I'm hoping You will email me as You case concerns mine greatly (& visa versa), & it's a shame You aren't in MS. instead of LA., as the AG's office is on a 1st name basis w/the dirtbags at Alltel for similar reasons to Yours...
In 3/01 wife & I signed up for 3 lines thru alltel cellular, they were the ONLY ones providing reliable coverage at our home, and most of the places both of us traveled. WE DID NOT agree to a "contract" & were on a month to month plan (per Clark Howard suggestions) & all was good until 09/04. My wife red'd a phone from work (also Alltel), & we'd previously dropped our 3rd line. We disco'ed her line, & then comes the october bill.
I owed a mere $1186.65(!), up from $235. a month(welcome to FLORIDA Rates).
After 3 hours on the phone w/customer service, the entire former bill was "wiped out", as per C/S, once we'd dropped 2nd line we didn't qualify for our former month to month "family plan" & I'd been billed @ Roaming rates for ALL minutes(nights, weekends, momible to mobile, etc.), HOWEVER, the "catch" was that we HAD to enter into a yearly contract.
(ALL on the phone mind You, nothing MENTIONED about an early cancellation penalty, NOTHING Signed, or rec'd to sign, etc.).
Bill was supposed to drop to $149. a month; What fool would say no to that?
Costs keep increasing & finally "stabilize" @$239. a month.
Then comes the infamous 04/05.
Due to "Z1/1Z?" technology, Alltel can't get it in a pile with 5 backhoes with headlights. Service(Coverage/signal, whatever You care to call it is non-existent!) I literally have 50 DROPPED Calls a DAY, sometimes that many in an HOUR!. I go to the retail store in Gainesville, FL. & am told they are experiencing technical difficulty's while they reconfigure towers...should be done & fixed by May. My (& WIFE'S) minute usage PLUMMETS from 3200 a month to < 1k(& that's a GOOD Month)thru SEPTEMBER...Promises made & not kept by the retail store MANAGERS in: Gainesville, Tallahassee, Orlando, Jacksonville, Lake City.
About 20 times I'm told, "just hang in there, it WILL get better again". July, August & September come & go, & Finally I call 1 last time in desperation..."sorry, It'll be the end of October before we have all of the tower issues resolved". Meanwhile my home phone service (ALSO Alltel..imagine that 1) has risen over $100. a month because of ALL of the long distance I can no longer make on my/our paperweights, aka alltel cell phones. On the 27th I Finally say heck with this, cancel service & Migrate (port) numbers (Mine & mother in laws) to SPRINT, even though alltel advises that I will have an early disconnect fee for 2 contracts(?) that we never signed nor were advised of at time of inception, for 2 phones that we OWNED (NOT Purchased thru alltel), AND here's the best part, we would also owe for October Service (they always bill 1 month ahead, not arrears), as well as September.
All the screaming, ranting and raving in the world won't change their postion.
A literal multitude of phone calls AFTER we leave, everybody is "gulp, You never SIGNED contracts?"; "nope" all on the phone. wasn't advised that there was a charge for ending early until AS we were ending early, not to mention...lets see, 6 months PAID on time...got NOTHING in return....don't contracts work BOTH WAYS? Where would be my compensation for 6 months of thrown away money? What about $600.+ in additional home phone bill costs? October goes with lots of promises for returned calls from "higher levels" within the customer resolutions departments...NOT 1 returned call, EVER. Just more flunkies going...."You gonna pay up or what"; each time they get an hour long earful with dates, names, times, & places. Each time more promises for a call back & "resolution". Nada.
November, same same.
December...we get a call from Nationwide collections, our account has been assigned to them. I tell the story again, 4.5 years, same company, 6 months of uselessness, & all of the whole story. They mail a copy of the collection, I file a small claims action against alltel & find out while doing research that my situation is anything but unusual! Alltel has LOST a class action in Florida for FAILING to provie copies of contracts, FAILING to adhere to the terms OF THEIR OWN Contracts, FAILING to provide Service, Prematurely turning accounts over to collection agencies, and attempting to collect "early disconnect fees" from folks that never SIGNED those contracts... They also LOST on appeal! Seems my little $2k lawsuit is being now handled by big guns brought in from outside to make an example of me...I'm citing state precedent, supported by the 1st circuit court of appeals, and let them go deal with that. Contracts work both ways. You fail to provide (ANY) service or feature that I CONTRACT with You to BUY, YOU are in BREACH. It's that simple.
No rocket science required.
I doubt very much that with precedent already set and them already EMBARASSED in Tallahassee that they'll appeal a judges decision in our favor. Not only am I NOT GETTING Screwed ever again, I WANT MY MONEY BACK for failure to deliver goods & SERVICES as promised! Customer loyalty can be counted on when Customer SERVICE returns (and service/signal of any kind along with it).
We deserve to get what we pay for.
We deserve the right to LEAVE when the provider KNOWS they can't provide what we are paying for.
Extortion in the form of a financial penalty for departing their "contract" should be a criminal offense.
FYI: again, we were with alltel cellular for 4.5 years, endured no service for short periods after hurricanes and violent storms & never complained. didn't ask for a discount or anything else. Ever. We literally BEGGED for them to fix the problem.
After 6 months, if finally gave up, & it ultimately proved to be the smart choice.
See wife's company furnished alltel phone STILL Doesn't work HERE, or practically anywhere else(!), and now it's FEBRUARY, 2006. We go to court on Valentine's Day...I can hardly wait, armed with court records from class actions where they lost for this same CRAP, and literally REAMS of paper documenting their unethical (and occasionally illegal) S.O.P. behavior in our and apparently MILLIONS of other customers cases.
Never pee on my head & tell me it's raining again.
I'm done w/alltel cellular...for EVER.
And by GOSH I Want MY Money back!
-Mick & Marge
PS:IF You have been treated like this, overcharged like this, had Your credit damaged like this, or been extorted like this, PLEASE email me, a class action gets ALL of us some of our money back!
I have had Alltel for less than a week. The phones we got did not work in area (rural northern louisiana). We called customer service, and were told to bring our phones to an Alltel store (not a both in Wal-Mart or an authorized dealer). We did, and after were refused any service because we bought the phones and service from www.alltel.com. We told them to cancel our service because we were dissatisfied with the customer service already. Again they refused to do so. We called customer service again, and were told again to bring the phones to an Alltel store. After explaining what had happened, they asked if we wanted to file a complaint about the store we dealt with (in Natchitoches, La), and they said that if we called the corporate office and filed our complaint, that the store would be dealt with more harshley then just with customer service. So we called the corporate offices and filed a complaint. The Supervisor we talked to said if you have any problems then to call her and she would deal with them. We also called the customer support for the website (alltel.com) and said that we were well within our rights to take our phones to an Alltel store and get btter phones. So we did (minden, la) and again were refused any service to replaced the phones with ones that work (we were trying to by phones that cost $100 more a peice), and again I told them to cancel the service, and again they refused to do so. Telephone customer support is A+, but the personal service is beyond bad, and actually Illeagel (beyond any breach of contract). I am filing a breach of contract lawsuit against Alltel, along with a criminal lawsuit, filed with the DA's office.