Samsung forum

Question

All of the sudden, Samsung TV turns off every few seconds

by pkp1217 / August 16, 2011 12:39 PM PDT

Some background info. I have the following devices:

Comcast DVR cable box
Samsung HT-c6930 7.1 HTIB
Samsung 58" plasma, model pn58b860

Configuration:
Cable box from HDMI out to HDMI 1 in of HT-c6930
HT-c6930 from HDMI out to HDMI 1 in of pn58b860

I've had it hooked up this way for over 7 months and currently use Anynet +. Up until now, when I turned on the TV using the HT remote, it would turn on the TV and the HT. So anyway, tonight, when I turned on the TV, it turned on the HT. However, after 15 seconds, the TV turns off, then turns back on. Then after 15 more seconds, turns off and turns back on. Very strange. After the TV did this several times, I tried changing the source on the TV from HDMI 1 to the over the air signal and it had static, but didn't turn off. I also have a Nintendo Wii plugged directly into the TV using composite cable and tried to watch that, and was able to without the TV turning off (please keep in mind that as the Wii is plugged into the TV, it's not going through the HT).

I went to the TV's settings because I noticed that when I had the TV on HDMI-1 (where the HT was), there was an animation in the top left hand corner where the TV was trying to connect to the Anynet device, and when that animation froze, the TV turned off. In the TV settings, I went to the Anynet settings and found that it could not connect to a device. I turned off the Anynet+ settings, and I can now watch TV (through HDMI 1, which is the HT) without it turning off.

My inclincation is that the Anynet+ is crashing on the TV. My warranty on the TV is going to run out in 3 days. Any suggestions, other than turning off the Anynet + all the time?

Thanks in advance,

Jeff

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All Answers

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Answer
Quick. REPORT IT.
by R. Proffitt Forum moderator / August 16, 2011 12:53 PM PDT

The sooner the better.

Also, REGISTER your stuff at samsung.com and you might get 3 more months of warranty.
Bob

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Answer
All of the sudden, Samsung TV turns off every few seconds
by Samsung_CE_Tech Samsung staff / August 18, 2011 4:52 AM PDT

pkp1217,

I'm sorry you are having an issue with your device. With the information you have provided, contacting Samsung Service (please visit Samsung's website in your region for support numbers and links) would be your best next course of action since this seems to be a service issue.

--HDTech

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Answer
Same problem
by FreddyCobra / September 16, 2011 4:42 AM PDT

... but when i removed the ethernet cable, everything worked again.

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