General discussion

All my mice are acting up since upgrading to Windows 10

Jun 22, 2018 5:49PM PDT

My mice have not worked right since upgrading to Windows 10 (Pro and Home, 64-bit), on all 3 of my computers, regardless of mouse model.

- They keep going into auto-scroll even though I have that feature turned off;
- They select and drag random points on the screen that I happen to move over without clicking;
- They often refuse to accept left and right clicks;
- Right-click keeps giving me a "move here" menu that I don't use; and
- Up-click keeps giving me the Nvidia menu when I don't want it.

It says I have the latest drivers. What's odd is that these strange behaviors are on all 3 of my PCs. Am I right that this is a defect in Win-10? Any suggestions on how to fix this or what could possibly be wrong? Thank you.

--Submitted by Barry K.

Post was last edited on June 23, 2018 9:55 AM PDT

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Comments
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Mice trouble
Jun 23, 2018 10:19AM PDT

Are you using the drivers that Windows 10 automatically installs or have you gone to the mouse's manufacturer website and downloaded the drivers meant for your mice?

If a mouse has a lot of functions the best drivers are direct from their manufacturer's website.

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Mice trouble - Wheelzup
Jun 29, 2018 6:09PM PDT

I am using the mfr driver on one PC and Win drivers on the other 2 - no difference that I can tell. This reply is from my Toshiba Satellite.

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What Mice Are You Using?
Jun 29, 2018 9:04PM PDT

Are you using mice from the same manufacturer on each computer? If so, a driver problem is at least a possibility. Try my suggestion of getting a cheap, wired mouse and seeing if that works.

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Details?
Jun 23, 2018 11:11AM PDT

What types of PCs?
What types of Mouse?
Laptop touchpads?

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Details - Aseriesguy
Jun 29, 2018 6:21PM PDT

Dell Optima 990
HP p6210t
Toshiba Satellite P500
MS BT pointer mouse
Shenzhen Combaterwing CW-80 gaming mouse (on the 2 PCs)

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Bluetooth!
Jun 29, 2018 6:41PM PDT

Many Dells had issues with their combo Bluetooth and WiFi cards. Now I hear you saying "it worked before" but nope, it's been a pain for many years (over a decade.) When I see this I switch to my Logitech unifying adapter type mouse.

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Mouse-Pointer problems with Win 10
Jun 23, 2018 12:31PM PDT

I have 5 computers and this problem affected 2. When the most recent Win10 major update occured last week I was reminded of both the problem and how I corrected it originally. This might help someone else.
My problem only affected the computers which had the touch-screen ability. I tried absolutely everything to solve the problem because it rendered those 2 computers unuseable. I finally discovered the only solution for them was to go into DEVICE MANAGER and change the settings to disable the touch screen.
Control Panel > Hardware and Sound >Devices and Printers > Device Manager > Human Interface Devices > HID Compliant Touch Screen > Disable (this device)

Nothing else that I tried worked and my efforts caused so many other problems originally that I had to totally start over using a downloaded Recovery disk (on USB actually because neither had a CD option). Each update "fixes" that driver and thus I need to go in and disable it immediately before the computer becomes so unstable that I cannot even use it. The mouse/pointer will end up literally spinning around the screen randomly opening dozens of programs and not allowing me to direct it at all if I don't do the fix within a few hours of the update.

I hope this helps someone else.

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Great Advice Fixed My Problem!
Jul 5, 2018 11:23AM PDT

The recommendation fixed the problems that I was having. I have a PC with touch screen capability, but I never use touch screen. PC was originally Win8, but was updated to Win10 and had several updates with no pointer issues (lots of other update issues like blowing away printer drivers and mouse preferences each update). After the most recent Win10 upgrade 1803, mouse behavior was very erratic. This was especially bad for me in Outlook--I file e-mails in folders for future reference and when dragging from Inbox to a folder, the target e-mail would get dropped in the wrong folder, another folder picked up and dropped into another folder. A simple moved turned into minutes of frustration. Disabling the touch screen fixed the problem and now both touchpad and mouse works fine. Thank you!

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Flaky Mouse Software under Windows 10
Jun 23, 2018 6:30PM PDT

If Barry K has the usual Synaptics touchpad on his laptop, as I do on two laptops, there is a solution that is not intuitive. One of my laptops has a touchpad that behaved erratically. When I removed the Synaptics driver and rebooted, the laptop reverted to the generic Microsoft driver, and everything has run like it should since. I do not know if Synaptics has updated its Win 10 software, but I am not about to try to find out.

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It is Usually Easy to "Find Out"
Jun 23, 2018 7:56PM PDT

I just go to the OEM website and look. If you use the device manager on your system, you can find out the date and version of the drivers that you had or have. Then you can go to the website. It can be important because many people have somehow retained an OLD driver that is not compatible with Win 10 or even with a specific update to Win 10. I've been watching the Dell website since Win 10 came out and especially since the latest spring creator update. Yes, they have new 64-bit win 10 drivers out. But I also noticed that there is a new BIOS update with security fixes which are always good to read up on. From the past, I've always argued that laptops need a lot more attention in terms of drivers than ordinary drivers because they encompass more and different hardware such as different motherboards, mobile processors (sometimes), touch pad (as you pointed out) and sometimes other pointing devices. Do you know what version of the driver you had before the update? I decided to put back some of the Dell "bloatware" on my computer in an attempt to get some notice of driver updates. On the other hand, the standard driver that MS supplied for my printer su@ks because they supplied a generic universal hp driver but my printer is so old that it really should have the hardware specific drivers. I can still print and it will tell me when my printer is low on ink, but it won't tell me which cartridge is low nor can I service the printer to clean heads with a mouse-click.

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(NT) I have had the same problem and I haven't upgraded to 10..
Jun 25, 2018 4:50AM PDT
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(NT) Mouse Problem
Jun 25, 2018 4:51AM PDT
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Technical Fixes
Jun 25, 2018 10:06AM PDT

This information is great unless the person with the mouse issues doesn't have any idea what you're talking about. The simpler the better in this case.

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No bluetooth mice will work now
Jun 25, 2018 9:02PM PDT

After a Windows 10 upgrade some time back, all of my bluetooth mice quit working. And bluetooth will no longer play over my bluetooth headphones.

A plain USB mouse works fine. Very frustrating. Haven't found a solution yet.

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and you won't...
Jun 25, 2018 9:37PM PDT

...so long as you fail to install the bluetooth mouse drivers from the mouse manufacturer's site. Windows updates overwrites many driver files and obviously they hit your mouse driver, so it needs to be reinstalled.

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And Check Settings
Jun 25, 2018 11:31PM PDT

Don't assume that the MS upgrade kept your Bluetooth settings and pairings (or, for that matter, ANY settings. As with any major OS change (including Spring and Fall Creator upgrades, this is like a whole NEW OS and some settings change to defaults, some disappear completely and new settings come in to play. I don't know what model BT mice you have, but, I'd go to the website and find the make and model downloads for drivers, just like James said. But check your pairings. You might have to do those over again.

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THAT happened to me. It was mildly annoying.
Jun 26, 2018 9:11AM PDT

But off to the maker for drivers (the Bluetooth card) and then to re-pair the mouse to the PC.

Pairing is not automatic and is one of the old banes of Bluetooth.

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Trust Me
Jul 1, 2018 12:09PM PDT

You do NOT want automatic pairing. It is a major headache because it means that anyone standing near you with a BT device will automatically pair to your laptop, phone, or whatever. Makes it easier... I mean EXTREMELY simple for someone to hack you while you are out in public. As it is, Bluetooth security is WAY too loose.

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Just how loose is it?
Jul 1, 2018 1:07PM PDT

About as loose as this Bluetooth antenna.

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This is a problem with Windows 10
Jun 29, 2018 5:52PM PDT

I thought it only affected optical mice wired or wireless. I had trouble with all mine. There were a lot of possible fixes on the Microsoft website and none of them helped my problem. I kept hoping Microsoft would put out an update that would correct this, they didn't, I finally gave up and bought a roller ball mouse for both my computers and have no problems with them.

Regards,
gvt1960

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All my mice are acting up since upgrading to Windows 10
Jun 29, 2018 6:19PM PDT

I have similar problem with a Surface Pro computer and Surface mouse.
Auto scroll locks in sometimes when I take hold of the device.
Pointer disappears.
Bluetooth connecting is lost from 5 to 30 seconds.
I have not went to device manager and tried to remove because the mouse was somewhat difficult to get paired a long time ago.
It is hard to understand how a Microsoft computer / Microsoft mouse / Microsoft operating system can't stay connected...

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Easy way to start over
Jun 29, 2018 6:42PM PDT

If you don't know where to find the driver, it might be easier to let Windows 10 reinstall the mouse. Try this on at least one PC to see if it works:

1. Unplug the mouse or mouse dongle.
2. Use the Windows search box to find the Control Panel.
3. Select "Devices and Printers".
4. If you see any icons of mice, right-click each one and select "Remove Device".
5. Once all mice are removed, restart your PC.
6. Now plug in whichever mouse (or its dongle) you want to use with this PC. Windows 10 will automatically install a driver for it, and it is very likely the mouse will now work fine.

Let us know if this helped!

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easy way to start over
Jun 29, 2018 7:48PM PDT

if you unplug the mouse & dongle how can you navigate to control panel & devices & printers ?

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good question
Jun 29, 2018 10:57PM PDT

Oops - good question! Unconsciously I was assuming the person had a touch screen. If you don't have a touch screen, remove the mouse in question and in its place attach one of those very cheap wired mice which don't use any software. (If you don't already have one, they can be found on Amazon and Ebay for about $5 with 2-day shipping.)

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Tab Key
Jul 1, 2018 12:12PM PDT

If you have a keyboard that works, you can navigate where you need to go. Always good to know how to do this in case your pointing device dies on you and you need to get into the control panel, etc. Difficult? VERY! Also, time consuming but it is always a good skill to know.

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my problems was with the audio
Jun 29, 2018 7:15PM PDT

After I installed Win 10 Pro, the audio on this laptop could not be heard. I searched and found the original HP Drivers for the sound card and installed them. I can now hear what I am supposed to. For some reason the new updated Win 10 drivers did not work with my sound card. This HP laptop was built in early 2013 so I was able to find the correct audio drivers on the HP site. See if you can hunt down the original manufacturer drivers for the mouse. That should clear up your problems. Good Luck.

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Me Too!
Jun 29, 2018 7:46PM PDT

I also had the same mouse and sound problems on my venerable HP Pavilion Core 2 Quad running Windows 10 64 bit. I ended up rolling back the update which restored normal function. I also was happy to get the Microsoft Photo Viewer back which I prefer to the MS replacement. Everything went just fine on my Surface Pro 4 i7 with a MS Bluetooth mouse.

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Touch Screen
Jun 29, 2018 8:24PM PDT

I had a similar problem with my Lenova touch screen laptop. Go to Device Manager and follow these instructions. No more problems with the mouse.
In the search box on the taskbar, type Device Manager, then select Device Manager.
Select the arrow next to Human Interface Devices and select HID-compliant touch screen.
Select the Action tab at the top of the window. Select disable.
I would restart the laptop although it may not be necessary.

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Troubleshooting Possibilities
Jun 29, 2018 8:28PM PDT

Before anything else, I have to say that either I have missed a major spinoff thread, or you have not provided the answer to key questions and a lot of unsubstantiated assumptions are being made. Let's see what we can do:

Here is what I deduced from your original post:

1. You are describing a problem that has only appeared since you have upgraded to Windows 10.

2. Each machine was upgraded to Windows 10 using its own connection to the internet and connecting to the Microsoft website.
If you used a single DVD or jump-drive to upgrade all three machines, then the installation software might have an error in it that is causing the problem, or contains malware.

3. At least one machine is substantially different from the others: Different manufacturer at best, or at least different machine types (Dell Inspiron vs Dell Vostro, for example).
If the machines are app-identical (same OS, same installed apps), then the problem is really occurring on "one machine". That suggests that either one of the apps is interfering with the mouse drivers or malware.

4. The systems were not clones of one another.
If the systems were clones of each other, then the problem is really with only 1 OS rather than 3.

5. At least one mouse is substantially different from the others: Different manufacturer and different connection type (wired, bluetooth, wireless, touchpad).
If the mice are all from the same manufacturer (one that is non a familiar brand, perhaps), that would suggest the problem could be with the mouse.

================

Now ways to check things.

1st: Quick and easiest. Get a cheap brand-name plug-n-play mouse that doesn't come with any special drivers, and which says it's ready for Windows 10. It's worth the $5 to $15 investment (but you also might be able to borrow one from a friend or perhaps you have an old standby wired mouse of your own). Plug it in. If it works, then you need to explore the possibilities of issues with your other mice. If not, then the problem is almost certainly in the system (malware or improper installation).

If you now know that your computers work with one kind of mouse, but not others, then the question is: are the nonfunctional mice intended for Windows 10? A google-search will quickly help you there. If no one else has even found a post-worthy problem with these mice, then it almost certainly is something specific to your system. On the other hand, if a couple hundred other people are having the same problem, then the issue is probably with the manufacturer who is either not providing appropriate drivers or who is no longer in business. This is unusual, however, because most mice are basic things designed to do a simple job and have been plug&play over numerous iterations of Windows including the current ones. The exception would be specialty mice (game-oriented, 3D capable, highly modifiable) -- if these are no longer supported, then you have good paperweights and that Google search should have revealed this.

What about malware? This is a serious question with serious implications. The first implication would be the depth of infection. The fact that three machines are similarly infected implies that you have a deep infection, one that allows one computer to pass on an infection to other the others (via network if all three computers are networked) or via the right kind of jump-drive. It is also possible that you downloaded the malware yourself unwittingly by accessing the same infected site from each of your three computers or reading the same interesting email on each of your machines or by downloading the same infected app onto each of your machines. A third possibility is that all your machines were infected before the upgrade but some change in the upgrade cause the hidden malware to make itself visible through this aberrant behavior.

Checking for malware with all the various possibilities I mentioned is a large subject beyond this post. If you suspect malware, Google the subject. [In my opinion the single best site that is absolutely trustworthy to help you for free is www.bleepingcomputer.com. Follow their steps absolutely and you will be able to identify and deal with almost anything down to one of the most virulent categories of the malware family (rootkits). Warning: Don't post a problem there and then ignore their follow up. They will ask questions and solicit information and tell you how to collect it; and they will expect that the problem is serious enough that you aren't going to dawdle during the process.]

What if you are frustrated with all this and simply can't work your way around this? Microsoft will help. For free. Quickly. On your computer, left-click on the start button. Type: Get Help. The Virtual Assistant will pop up. "She" will ask for your problem. Type: Mouse doesn't work properly. You can then try some of her generic solutions. If they don't work, she will escalate you to a real person and they will take it from there.

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PS to Troubleshooting
Jun 29, 2018 9:00PM PDT

I would also open "Device Manager" and see what it says about the mouse drivers. You can "request" it to go online and look for more up-to-date drivers.

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