Computer Help forum

General discussion

[ ! ] All I can see is my wallpaper. I need your help.

On 7/6/08 I got something called W32/Virut.Gen, ever since then my computer has been acting oddly.

I start my computer, log on to my account, and all I can see is my desktop background and my cursor. I can't see the desktop icon or start menu. I was able to get on the internet by using the Task Manager.

Can give me simple steps to get my computer back to normal?

Discussion is locked
You are posting a reply to: [ ! ] All I can see is my wallpaper. I need your help.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: [ ! ] All I can see is my wallpaper. I need your help.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
that looks like a virus

In reply to: [ ! ] All I can see is my wallpaper. I need your help.

Collapse -
Not working

In reply to: that looks like a virus

explorer.exe thing doesn't work, what should I do?

Collapse -
couple things...

In reply to: Not working

There's a couple things I can think of off the top of my head both of which involve virus scans.

First Method:

First of all, what, if any, anti-virus programs do you have installed on your computer? If you can get my that info, I'll try and find a way for you to start it without your icons or any of that so that you can run a scan hopefully getting rid of your virus. Also, what operating system if your computer?

Second Method:

Restart into safe mode. Here's a link on how to restart into safe mode for various Windows operating systems.

That might get your start menu and icons back in which case you can start whatever security program you have yourself. Note, if you can do this, try to find the option in the program to check for updates before scanning.

I'll probably think of other things to try later, but, for now, try one or both of those. Hope that helps! Happy

Collapse -
System info

In reply to: couple things...

I had a virus problem before and got rid of it, but this time I have no idea what I'm trying to get rid of.

I have a Dell Dimension B 110 Desktop PC, Windows XP. AntiVir PE Classic, HiJackThis, and VundoFix.

Collapse -
try this...

In reply to: System info

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.