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All CNET E-mail Links Are Dead

I have been trying to contact Customer Help via e-mail for 12 hours, and all the email links are dead. I can find no link to the Webmaster or any other way to notify them of this. Please help.
Thanks,
Rob

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Comments
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Can you tell us more

Is there a specific department of CNET you are trying to contact?

What do you mean by Webmaster?

Mark

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Is this the form you are speaking of?
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Still no luck

Yep, this is the one I've been trying, but when I click on "Continue" the radio button just goes pale and nothing happens. Just tried it again, same result. I've also ferreted out several other e-mail links and when I click on them I get nada.

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Hmmm...

Do you happen to have another browser to try this again on?. I've asked a couple on co-workers using IE8 to try and both of them were able to submit a help ticket successfully. I'm tried IE7 with successful results.

Maybe clearing your cookies to see if that solves the issue?

Let me know.

Thanks!
-Lee

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TechTracker

I'm having a problem with TechTracker. When I log in I get the message that my IE is out of date and I should upgrade to version 7. However, I'm already running version 8, cookies and java enabled. What do I mean by Webmaster? I mean the link that's ALWAYS at the bottom of the page for contact when it's malfunctioning. Nowhere to be found on this entire site.

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On this forums page...

Down at the bottom of the page, the link for the "Help Center" is under the subheading "MORE". Do you see it?

Let me check to see if I can get someone to reproduce the issue that you are seeing on IE8. Hang in there.

-Lee

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Using IE8 my co-workers were not able to...

reproduce the issue you are experiencing.I'm going to send this thread to our attention to our Tech Tracker support team. Hang in there.

Thanks!
-Lee

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TechTracker support

Hello drshi,

I have converted your post into a proxy ticket in our support system so that we may better assist you; you should receive an e-mail to let you know that the ticket has been submitted, and another e-mail will alert you to our response, which you may expect within one business day. In the future, you may submit support tickets directly through our support web site by following these steps:

1. Go to http://cnet.custhelp.com
2. Click on the "E-mail Support" tab.
3. Enter the e-mail address associated with your account.
4. From the "Category:" drop-down menu, choose the "CNET TechTracker" option, and the "TechTracker General" sub-option.
5. Fill in the subject line and the "Details:" section.
6. Click the "Submit Question" button, and please be sure to follow through to the final confirmation page!

Thanks,
Gregg
CNET TechTracker Support

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Success!

Thanks, Gregg, I just got an e-mail confirmation of your intercession on my behalf, so the problems will be addressed. Meanwhile, the only thing I can think of that may be interfering with my browser not working right, since you tell me that others have had no such problems, is that I may need to clear my cache, which may be loading expired pages. Anyhoo, I'll now hash out both problems with Tech Support and I greatly appreciate your help!
Best,
Rob

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(NT) So clearing the browser cache did the trick?
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"fraid not

Actually, it's gotten even worse. Now, I can't even log in. I'm told that I have an account but "it hasn't been fully activated"(?!) When I go to the page to which I'm directed, I have to enter my ID and password twice (again); but then, when I click on the "Submit" button I get the same result as when I try to send an e-mail: the button goes pale but nothing happens. Even browsing through the site, many other contact links are dead; and, of course, when I try to go to my TechTracker page, I'm still told that my IE8 is no longer supported and I'm given a link to install IE7. My browser works just fine almost everywhere else, and the last time I came upon a site in which I had such a problem, I had to install Mozilla to win its cooperation; but this time I think I'll just uninstall TechTracker and eliminate all this hassle. Thanks anyway for yours being the only voices in the Wilderness who don't seem to hold some mysterious grudge against me. Wink

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