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Alienware Sentia Laptop

by sammy3456 / October 25, 2004 1:12 AM PDT

Just got my son's machine back after it spent a month at the repair depot, and it returned broken. Alienware's response, after 5 hours of telephone troubleshooting, "send it in again." Their only concession to not fixing it properly, is to expedite the second repair. This level of warranty service is unacceptable.

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Re: Alienware Sentia Laptop
by KenSanramon / October 25, 2004 4:25 AM PDT

The larger companies like HP/Compaq, Dell, Toshiba, etc have their call centers in India in many cases so it can be extremely frustrating doing the initial contact and discussion.

However, these companies repair the notebooks in the US in most cases (HP has repair facility at Milpitas, CA and another one elsewhere) so they are pretty prompt in most cases once the notebook is sent in for repair.

It is risky ordering especially notebooks from 2nd tier manufacturers as they have many proprietary parts. Desktops in many cases can be repaired by anyone (even a local place) as they can pop in nearly any hard drive, video card, motherboard, etc if needed. There are local notebook repair places also but of course they are not free and you are trying to get you notebook repaired under warranty.

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Re: Alienware Sentia Laptop
by Alienware-JuanG / November 22, 2004 3:26 AM PST

Hello sammy3456:

I apologize for your prior depot service.

How are you doing with your current depot service?

If there is anything I can help with, please do not hesitate to post.

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