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Alienware m17x R3 FAN ISSUE PLEASE HELP!

by fizhermanman / July 27, 2011 9:03 PM PDT

Hi, i got a aleinware m17x r3 it arrived 2
days ago and i havnt been able to even bloody use it! i had a
technician come around today because the laptop fans didnt work and it
over heated anyway he installed a complete new motherboard and gave me 2
new fans , we installed recent BIOS and the fans kicked in like jet
engines for 5 seconds so we assumed the fans work, after he left i
thought the keyboard was still to warm for a alienware so i ran crysis 2
for 3 minutes and it over heated and shut down on me like before. the
back of the systme is RED HOT!. PLEASE HELP ME! im geting sick of tech
support taking there good time i want to play some games! or im throwing
the system away

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All Answers

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Answer
Re: fan issue
by Kees_B Forum moderator / July 27, 2011 9:10 PM PDT

All you can do:
1. Keep calling it in as long as you have warranty.
2. Buy another laptop.
3. Buy a desktop.
Totally your choice.

Let me add we don't recommend using demanding games like Crysis on any laptop, even a "gaming laptop". A "gaming desktop" is a much better choice.

Kees

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Answer
Sorry to hear the problems you are having.
by MarkFlax Forum moderator / July 27, 2011 9:13 PM PDT

On a brand new machine this is very frustrating.

But we couldn't help since this is clearly a warranty issue. Back to the supplier unfortunately.

That means the computer is failing in some way it seems.

Sorry, and good luck.

Mark

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fan problem
by fizhermanman / July 27, 2011 9:57 PM PDT

I really dont understand what the problem could be, and ive always wanted a alienware system im in australia and got the laptop thorugh HID evolution after they said everything was fine before they shipped the system to me. it is very frustrating. im now quite pissed off >.< and just think ill argue over the phone with HID make them pay return shipping and gte a full refund on the syste, after saying alienware is awsome and i gota ahve one ( whilst my friends say dont ) this first icident has put me off alienware/ Dell altogether now Sad

Collapse -
What? Who? I'm confused.
by R. Proffitt Forum moderator / July 28, 2011 9:10 AM PDT
In reply to: fan problem

I thought you would get these from Dell.

If you put other folk inbetween you may lose the warranty and forever be mad at a maker.
Bob

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