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Alienware alpha Console update install loops to no end

by BeanSage / May 13, 2015 7:00 AM PDT

Okay I have been using the Alpha for a while and I always used in desktop mode. Until I got tired of the fact that the Xbox 360 corded controler would not work right so I decided to try setting up te console mode to see if it would fix it but then when I do it signs me out restarts and brings me to a new user login it asks me to download a new update so I do. After that it makes me set up my settings as in - Sound, Resolution, scaling to TV, and install update. I get everything done then when I try to install the update it just brings up a loading circle and never stops. I even tried to let it sit over night and no stop even then. It specifically says "Your Console may restart during this process" but no restart... What so ever. I even tried changing settings and no end. I don't know how to boot the device into desktop mode neither and I cannot seem to open the bios to start in safe mode. I would be very greatfull if you could help me fix this problem.

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Back to Dell I fear.
by R. Proffitt Forum moderator / May 13, 2015 7:14 AM PDT
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Okay thanks.
by BeanSage / May 13, 2015 7:27 AM PDT
In reply to: Back to Dell I fear.

But could you help with this part It keeps signing me into the console mode automaticly and I cannot really go back to desktop mode and the update install is still looping right now I am refreshing the pc other thn that I have no clue what to do

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I'd hit Dell's own forum about that.
by R. Proffitt Forum moderator / May 13, 2015 7:37 AM PDT
In reply to: Okay thanks.

But this model looks so new that you have a clear warranty issue.

Can you share more about using the control without the Microsoft dongle thing? I didn't find it to work without it. I read where some tried but after blowing half a day I ordered the box and it worked in minutes.

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