Which laptop maker is known to support their product?
This should polarize the view since in these and other forums it's revealed that Alienware failed to repair one year machines due to a lack of parts. Furthermore they didn't exchange the units. They failed miserably in the support area to the point that for the foreseeable future I can't give the make any good words.
I am going off to college this year and am allowed to get a laptop as long as it is around 1500 but I can pay up to 500 or so. I want somthing light that I can carry back and forth from school to home but also want to play games with my spare time like counter strike and Half Life. The Alienware m5550 fits perfectlly with what I need for school and free time but I have heard numerous complaints about there customer service. Then there is the black MacBook which fits every thing but my gaming asspect? Or at least from what I read it does not handle FPS very well. Are there any other laptops I should be looking at out there or should I stick with the alienware and risk the bad customer service? Thank you for any and all help Ryan.