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Resolved Question

Airport connection to router issues (new applemac pro)?

Aug 16, 2011 7:06PM PDT

Hi I know this subject as been aired many times, and I have scoured the apple forums for an answer but there does not seem to be a definitive answer.

But here goes with our particular issue. We bought a new 15inch apple mac pro laptop a few days ago. Being PC users this was a big step for us. Setting it up was not a problem but what is an issue is the so called Airport hardware/software.

I use a Belkin N wirelss modem/router F5D 8633-4 uk. This connects my PC and 2 pc laptops (PC and 1 laptop us ethernet cable, the other uses wireless connection). all works wonderfully well.

Having set up the account in the apple mac pro as instructed, we find that: *we had to change from PPPoA to PPPoE
*the ethernet connection is fineish
*the wireless connection is not and cannot find our network. It shows it on the list but refuses to ackowledge it, it greys out?

It does for some odd reason connect via PPPoE but shows no network and thus when I check my PC for connected devices the apple mac does not show up. It may be using another network but I have no access to any other than the one we use at home.

I spoke to my ISP providers who took me through the ethernet connection and helped sort out an issue re outgoing mail (it would receive and not send). The ethernet connection will now do both. Issue resolved.

However, not so through Airport. We have tried adding new account, deleting accounts and even deleted the keychain as is suggested in these forums. I have spoken to apple helpdesk but to no avail. Might need another go.

Basically all I am after, is that the laptop through Airport connects to the network and recognises it as such. Any help gratefully received. Keith

Discussion is locked

Kazzandram has chosen the best answer to their question. View answer

Best Answer

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Ignore the Airport Software that is on your MacBook Pro
Aug 17, 2011 12:06AM PDT

the only place you need to be making changes is in System Preferences > Network > Airport

However, before you do that, connect the MBP to the Modem/Router with ethernet cable.
Can you access the internet and do everything else that you need to?

Go through the Wireless settings on the router again, and remove any security (purely temporary).
Go back to the Mac and set up the Network > Airport (it may now be called Wireless) for your wireless network.
Once the security has been removed and you have restarted the router, can you connect to the wireless network?

If you can, go back and add security to the wireless network, WPA2 should do, make a note of the password/those numbers, and try again.

The PPPoE thing should only apply to the Modem side of the Modem/Router, to connect the Router to the DSL line and should not apply to anything on the Router side of the device. All your computers and network printers will not be concerned anything to do with PPPoE. The Router side of the device deals only with regular TCP/IP and wireless.

The wireless side of the MBP is not concerned with how the Modem talks to the outside world (ISP). If it did, then you would constantly have to reconfigure your wireless network on the MBP every time you tried to connect to a different wireless network.

let us know how you get on

P

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Ignore the Airport Software re your MacBook Pro: Response
Aug 21, 2011 9:57PM PDT

Hi

After posting this and your swift reply, the AppleMac started to connect to the wirless system, not sure why. Maybe they have heard of your reputation!

But I will keep this in reserve as it is the best advice I have received. Clear, precis and easy to follow instructions. If I have any issues then I will follow the advice and guidance then report back.

Though the outgoing mail is hit and miss?

Thanks for your time. I have copied this to my desktop Happy