but I will assume that was a typo.
As long as you backup your iPhone, a reset is not a big deal.
Keep pounding away at Apple Support.
I've had my iPhone 11 less than a month. I like it! A few days ago, I upgraded to iOS 13.2 and now my battery only lasts about a day. I spent lots of time with Apple tech support and they had me do a few things to help, like turn off all programs running in background, screen brightness, etc. He said if that didn't work, then maybe we would have to reset. I don't like that idea. Has anyone had this problem. I had read that the battery lasted much longer but I didn't feel that it did. But now, it's impossible. I'll call Dell tech again, but would appreciate any suggestions before I do. Thanks, Peggy