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After restarting the system It wont let me log in again?

by tarushka / August 6, 2011 1:16 AM PDT

After restarting the system to add new updates it will not accept my password log in. It says that the user ID or password is incorrect. I do not know what to do at this point as I never had encounter this problem before. Can someone give me some advise. I have backed my personal files to an external drive. But I need to get my system operating again. Help

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All Answers

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I wonder what sort of system it is.
by mrmacfixit Forum moderator / August 6, 2011 1:52 AM PDT

Could it be Windows,
(insert OS of your choice)

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It is windows vista in my dell desktop, can you help?
by tarushka / August 6, 2011 3:34 AM PDT

Sorry for not mentioning the system type. can you help with a suggestion.

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Now you need to download, NTPassword
by mrmacfixit Forum moderator / August 6, 2011 5:55 AM PDT

you will find it here: is the file you are looking for. It's about halfway down the page under the heading Downloads.

You will, of course, need to do this on a computer that is actually working and that has a CD/DVD burner installed.
Download the file, unzip it and make a CD with the results.

this CD will boot your computer and allow you to change the password

You will find complete instructions here:

Good luck


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