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Question

After reboot or sleep mode my computer will erase everything

Sep 18, 2015 4:10PM PDT

The store we went to sold us a computer they had on display. They didn't reset the computer and left their administrators on the computer. I've installed google chrome office 365 and downloaded documents but when it sleeps or when i've restarted the computer everything "saved" is gone. How can I fix this?
Will reverting back to a previous system as suggested here http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-recover-a-previous-builds-or-your-original/76b6750c-5bb2-40bc-a7e3-f03cec62338b
Help me please!

Discussion is locked

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Answer
Any warranty come with that?
Sep 18, 2015 4:17PM PDT

If so, I'd take it back and ask for a working pc.
Dafydd.

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PS. What Computer and OS?
Sep 18, 2015 4:25PM PDT

Dafydd.

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computer and system
Sep 18, 2015 4:51PM PDT

It's an Acer Windows 10

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Do YOU have an admin account?
Sep 18, 2015 5:12PM PDT

If so, you can reset the computer to factory settings. This will get rid of everything, and it will be like out of the box. Having said that, if you can access their admin accounts you can do the same.
Dafydd.

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This sounds like either malware or IDs being switched.
Sep 18, 2015 5:46PM PDT

For malware, I'd boot to Safe Mode and do a full scan with an up to date antivirus. Then I'd download MalwareBytes (free version), get it up to date and do a scan with it.
Now for IDs. If you save something in one of the folders for a given user ID (e.g. Downloads, Documents, etc.), then reboot and use a different user ID, you're not going to see those documents because each ID has its own set of folders. Have you checked for this?
Of course you can always take Dafydd's suggestion to restore to factory settings and not worry about what you've lost. Bear in mind that you'll have to reinstall any software that didn't come with the laptop when it was new. That means Chrome, Office, and whatever else you've installed and anything that the store installed after they got it.
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When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $50 these days and a really good FREE backup program is the Easeus Todo Backup Free. That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.

Good luck.