TVs & Home Theaters forum

Question

After Apple TV 4, samsung periodically goes black

I have a Samsung model un46eh5000f TV which has worked perfectly for a couple years. I've also had an Apple TV 2 connect to it for a while with no issues.

Just upgraded to Apple TV 4 and my display began going black for a few seconds, about every 2 minutes. I've tried a factory reset of my TV, updated apple TV software, tried a different HDMI port with no luck... what's strange is that it continues to go black periodically even when I disconnect my Apple TV entirely.

Has anyone experienced this?

Discussion is locked
You are posting a reply to: After Apple TV 4, samsung periodically goes black
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: After Apple TV 4, samsung periodically goes black
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
And that's a bad sign. One last try.

In reply to: After Apple TV 4, samsung periodically goes black

Unplug the set for a long time with all HDMI cables, connections and main power unplugged.

If it's the old HDMI chip issue then it will clear up. If not, time for one other last thing. See if the firmware has an update on the Samsung web site for this model.

After that, get repair estimates.

Collapse -
Answer
Hmm

In reply to: After Apple TV 4, samsung periodically goes black

Is it only doing this in certain apps? Apple tv 4 is known for these issues with some apps. If it is a certain app you're using see if you can pull an update for it. Here's a thread with someone having a similar issue and the trouble shooting that were involved.
https://discussions.apple.com/thread/7366296?start=0&tstart=0

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.