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Resolved Question

Advised to turn Norton Firewall Off - What to do?

Sep 14, 2011 1:11AM PDT

We were having problems with our Internet connection (it randomly died for no apparent reason), and when the technician from our Wireless ISP was at the house, he noticed the firewall in Norton Internet Security was turned on, in addition to the firewall in our router (D-Link DIR-825). He recommended we turn the Norton firewall off, as having two firewalls active, could cause conflicts.

He turned the Norton firewall off and now the Norton screen says my computer is "at risk" and wants me to run the FIX IT NOW. When I run FIX IT NOW, it turns the firewall back on. Is there a setting whereby you can turn the Norton firewall off, and it will not see this as something it needs to FIX. Does Norton assume you have the firewall turned off on the router? Is there really a problem with having both? What is the recommended practice.

We have three computers on our network running Norton Internet Security: 2 running Windows 7 Professional (one PC and one laptop) and one laptop running Windows XP. We also have a netbook using Microsoft Security Essentials with Windows 7 Home Edition.

I would appreciate comments/advise on this

Discussion is locked

wildrose17 has chosen the best answer to their question. View answer

Best Answer

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Something I do all the time.
Sep 14, 2011 1:56AM PDT

A patched up XP (SP3 please) is not open to instant attack if we have a router. But you will find folk that can't use said advice and must let others do the test and configurations.

For example, Norton when it expires blocks almost all internet and shares but never tells folk with a message like "Your Norton license has expired and the networking is now blocked for your computer safety."

This has lead me to uninstall that many times.

There is NO RECOMMENDED PRACTICE given the incomplete story.
Bob

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Remember there is no story here.
Sep 14, 2011 2:44AM PDT

For example the advice to turn it off could be to see if said firewall is blocking content to your HDTV (DLNA?).

It could be proper advice but you didn't tell enough.
Bob

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Our TV signal is by satellite and the router serves
Sep 14, 2011 4:59AM PDT

only the computers (cable is not available where I live). As far as I know he was only considering it as a possiblility for why the Internet kept dropping. The laptop running XP is updated SP3. The Internet problem was common to all the computers. I think I will turn it back on (it was only turned off on the XP machine) and see how it goes. It was working ok before before we had this problem. Thanks

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And that is one sentence of what's going on.
Sep 14, 2011 5:02AM PDT

My kid was complaining of the internet dropping. I looked and it was something called Hamachi. But the story here is incomplete and while we know Norton could be a factor it's also why we would uninstall that for a test run.
Bob

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Answer
I am not sure about that
Sep 14, 2011 2:35AM PDT

The firewall on your D Link is running on it and the firewall on your puter is running on it. I have basicly the same setup but different equipment and have never had a conflict. Now if you had 2 firewalls on your puter that would be different. Without knowing more about your systems and setup, I think the Tech is miss guided on this one. The D Link firewall is just stopping things from getting into the puter to my knowledge is has no outbound protection. Turning off the firewall on your puter is exposing you to outbound malware. My Advise is to turn it back and look for another ISP. But then again I could be wrong.

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Answer
(NT) Good point. Thanks
Sep 14, 2011 5:00AM PDT